LifeFlight Communications CQI Lead

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 68,000 - 95,000; Full time

Job summary

Vanderbilt University Medical Center is seeking a LifeFlight Communications CQI Coordinator to design and implement continuous quality improvement metrics, track trends, build reports, and provide accurate performance data to Communications Center Managers.

The role involves reviewing audio and visual records for investigations, performing RCA, and leading data-driven initiatives to enhance patient transport, safety, and service quality within LifeFlight Communications.

Qualifications

• Quality improvement experience in healthcare settings.
• Ability to review audio/video records for investigations.
• Strong data analysis and report-building skills.

Responsibilities

• Monitor quality assurance standards and ensure compliance with regulatory and institutional requirements.
• Using established standards and best practices to review individual and system-wide performance.
• Assist Communications leadership in developing and tracking Key Performance Indicators.
• Lead data-driven initiatives to improve operational efficiency, patient transportation, safety, and service quality within LifeFlight Communications.
• Analyze Debrief and Veritas reports by reviewing run data, audio recordings of phone and radio communications, and other relevant sources to ensure thorough case evaluations.
• Perform Root-Cause Analysis to investigate incidents to identify root causes, develop targeted process improvement strategies, and implement solutions to prevent recurrence.
• Monitor and assess team members through the CQI process, providing constructive feedback to elevate patient care and operational standards.
• Stay current with industry trends and best practices by engaging in training, enhancing leadership skills, and contributing to departmental growth.
• Take on additional leadership responsibilities as assigned, including strategic initiatives, process enhancements, and cross-functional collaboration to advance organizational goals.
• Undertake additional leadership duties as assigned to support the LifeFlight mission, including strategic initiatives, process improvements, and cross-functional collaboration to drive organizational success

Skills

Leadership

Operations Planning

Emergency Management

Decision Making

Change Management

Listening

Compliance

Quality Management

Job description

Vanderbilt University Medical Center is seeking a LifeFlight Communications CQI Coordinator to design and implement continuous quality improvement metrics, track trends, build reports, and provide accurate performance data to Communications Center Managers.

The role involves reviewing audio and visual records for investigations, performing RCA, and leading data-driven initiatives to enhance patient transport, safety, and service quality within LifeFlight Communications.