Field Service Engineer

City of Shakopee, MN; Charlotte (NC); On-site; USD 75,000 - 95,000; Full time

Job summary

Emerson Power & Water Solutions seeks a Field Engineer based in the Southeast regional office in Charlotte, NC. You will analyze and solve engineering problems related to installation, start-up, and operation of distributed control systems at customer locations.

The role requires a Bachelor's in engineering or related field and 2+ years of customer-facing experience in installing and maintaining control systems, with up to 75% travel. Emphasis on collaboration, documentation, and on-site support.

Qualifications

• Bachelor's degree in engineering, computer science, or related technical field or equivalent experience.
• 2+ years of experience engaging with customers for installation of control systems and related tasks.
• Ability to travel up to 75% of the time.
• Legal authorization to work in the United States without sponsorship now or in the future.

Responsibilities

• On-site instruction of customer personnel; modify maintenance procedures; conduct quality tests and product evaluation.
• Direct customer personnel during installation of control systems and routine modification/repair.
• Provide engineering advisory support to customers and internal teams on equipment issues.
• Create complete and timely reports detailing problems encountered and services performed.

Skills

Customer engagement

Travel readiness

Education

Bachelor's degree in engineering or related technical field

Tools

PLC & DCS software

Networking technology (LAN/WAN, switches, firewalls, routers)

SCADA systems

Emerson Ovation software

Job description

If you are a Field Service Engineer/Professional looking for an opportunity to grow and develop professionally, Emerson has an exciting opportunity for you! Based at our Southeast regional office in Charlotte, NC, as a Field Engineer you will be part of a team of customer support engineers who can analyze and solve engineering problems associated with the installation, start-up, and operation of relatively complex distributed control systems, sub-systems, and/or specific control equipment at customer locations.

At Emerson Power & Water Solutions, we help customers in the world’s most crucial industries tackle the challenges of modern life. As an industry-leading controls automation company, we drive innovation that makes the world healthier, safer, smarter, and more sustainable.

In This Role, Your Responsibilities Will Be:

• Perform a variety of related functions such as: on-site instruction of customer personnel; writing and modifying maintenance procedures; quality control tests and/or product evaluation.
• Direct efforts of customer personnel engaged in installation of control systems, sub-systems, equipment, or their routine modification/repair.
• Provide direct engineering advisory assistance to the customer, and liaison within the company, on issues dealing with the equipment or related matters.
• Create complete and timely reports on all activities with emphasis on defining problems encountered and services.
  

Who You Are:

You understand the importance and interdependence of internal customer relationships. You show a tremendous amount of initiative in tough situations and are exceptional at spotting and seizing opportunities and you acquire data from multiple and diverse sources when solving problems.

For This Role, You Will Need:

• Bachelor's degree in engineering, computer science, or related technical field, or equivalent combination of education and experience.
• 2+ years of related experience engaging with customers for the installation of control systems, loading application software, loading, installing and maintaining network equipment.
• Be able to travel up to 75% of the time.
• Legal authorization to work in the United States without sponsorship now or in the future.

Preferred Qualifications That Set You Apart:

• Experience programming with PLC and/or DCS software.
• Professional and working knowledge of networking technology; including LAN/WAN hardware, switches, firewalls, and routers.
• SCADA and datalink experience.
• Experience with Emerson Ovation software.
  

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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