Field Service Engineer - OA

City of Shakopee, MN; Tinley Park (IL); Hybrid; USD 85,000 - 100,000; Full time

Job summary

Emerson Power & Water Solutions is seeking a Field Service Engineer based in Tinley Park, IL. You will join a team delivering on-site instruction, installation support, and proactive maintenance for complex distributed control systems at customer locations.

The role requires extensive travel (up to 75%), some overnight stints, and a hybrid work option when not traveling. Ideal candidates hold an engineering or computer science degree with 2+ years in customer-facing installations and network

Qualifications

• Bachelor's degree or relevant experience in lieu of education.
• 2+ years of customer-facing experience installing control systems and maintaining network equipment.
• Willingness to travel up to 75% including overnights.
• Authorized to work in the United States without sponsorship.

Responsibilities

• On-site instruction of customer personnel; modify maintenance procedures; conduct quality control tests and product evaluations.
• Direct efforts of customer personnel involved in installation or modification of control systems and equipment.
• Provide engineering advisory support to customers and liaise internally on equipment matters.
• Create complete and timely reports detailing problems and services performed.

Skills

Customer engagement

Problem solving

Team collaboration

Education

Bachelor's degree in engineering or computer science

Tools

Emerson Ovation software

SCADA software

PLC/DCS software

Job description

If you are a Field Service Engineerlooking for an opportunity to grow and develop professionally, Emerson has an exciting opportunity for you! Based in Tinley Park, ILyou will be a part of a team of customer support engineers who can analyze and solve engineering problems associated with the installation, start-up, and operation of relatively complex distributed control systems, sub-systems, and/or specific control equipment at customer locations.

This role requires extensive travel up to 75%, to include overnights (often 1-3 weeks at a time during spring and fall outage season), and some weekends. This position offers a Hybrid Work Option when not traveling.

At Emerson Power & Water Solutions, we help customers in the world’s most crucial industries tackle the challenges of modern life. As an industry-leading controls automation company, we driveinnovation that makes the world healthier, safer, smarter, and more sustainable.

In This Role, Your Responsibilities Will Be:

• Perform a variety of related functions such as: on-site instruction of customer personnel; writing and modifying maintenance procedures; quality control tests and/or product evaluation.
• Direct efforts of customer personnel engaged in installation of control systems, sub-systems, equipment, or their routine modification/repair.
• Provide direct engineering advisory assistance to the customer, and liaison within the company, on issues dealing with the equipment or related matters.
• Create complete and timely reports on all activities with emphasis on defining problems encountered, services.
  

Who You Are:

You understand the importance and interdependence of internal customer relationships. You show a tremendous amount of initiative in tough situations and are exceptional at spotting and seizing opportunities and you acquire data from multiple and diverse sources when solving problems.

For This Role, You Will Need:

• Bachelor's degree in engineering, computer scienceor a similar technical educational curriculum, or relevant experience in lieu of education
• 2+years of related experience engaging with customers for the installation of control systems, loading application software, loading, installing and maintaining network equipment
• Be able to travel up to 75% of the time
• Legal authorization to work in the United States without sponsorship now or in thefuture

Preferred Qualifications That Set You Apart:

• Experience programming with PLC and/or DCS software
• SCADA and datalink experience
• Experience with Emerson Ovation software

At Emerson, our employees' passion for innovation and results drives our success. We actively pursue new technologies, capabilities, and approaches to create tangible value for our customers. To reward this passion for innovation and results, Emerson makes meaningful investments in our people. We offer competitive compensation, integrated benefits offerings, and fulfilling career journeys that support the growth of each employee. We firmly believe that when Emerson achieves its operational and financial goals, our employees share in the company’s success. The salary/pay range for this role is $85,000 - $100,000 per year, commensurate with the skills, talent, capabilities, and experience each candidate brings to the role.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives - because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.