Lifecycle Marketing Manager (Remote)

Behavioral Health Tech, Inc.; Los Angeles (CA); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading mental health tech company seeks an email + sms marketing manager. This role is pivotal in enhancing patient experience by delivering tailored messages through effective lifecycle marketing strategies. With a focus on data-driven results and cross-team collaboration, you're invited to contribute to accessible mental healthcare.

Benefits

100% remote work environment

Comprehensive health benefits

401(k) plan access

Generous time-off policies

Paid parental leave

Employee Assistance Program

New hire home office stipend

Wellness events and lunch & learns

Qualifications

• 5+ years in D2C/B2C lifecycle or retention marketing.
• Hands-on experience with Iterable and multi-channel campaigns.
• Strong analytical skills and project management capabilities.

Responsibilities

• Lead the development and execution of lifecycle strategies.
• Collaborate with cross-functional teams for personalized patient experiences.
• Refine reporting and analytics capabilities to improve engagement.

Skills

Strategic thinking

Customer focus

Attention to detail

Data-driven decision making

Project management

Tools

Iterable

BI tools

Job description

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

At Rula, we are on a mission to make mental healthcare work for everyone, and we need a strategic, driven email + sms marketing manager to help make it happen.

In this role, you’ll play a key part in shaping the patient experience by ensuring patients get the right message via the right channel at the right time. This role will be fundamental in helping create and scale a best-in-class lifecycle marketing program at Rula.

You’ll lead the development and execution of multi-channel lifecycle strategies (email + SMS primarily) to improve the speed and quality of patient access to mental healthcare. You'll work independently and collaborate with cross-functional teams to create an intelligent, personalized lifecycle program, refine our reporting and analytics capabilities, and expand our test-and-learn program to continuously improve patient engagement.

We’re looking for someone who thrives in a fast-paced environment, has a bias for action, and brings exceptional organization, customer focus, and attention to detail to everything they do. If you're excited about using data-driven strategies to make a meaningful impact in mental healthcare, we'd love to hear from you!

Required Qualifications

• 5+ years of experience in a D2C / B2C lifecycle or retention marketing role, with a proven track record of creating and executing effective lifecycle strategies, driving program growth and meaningful business results through multi-channel campaigns.

• Hands-on experience with Iterable, including the ability to set up, automate, and optimize campaigns, journeys, experiments, dynamic content, and segmentation.

• Strong analytical skills, with the ability to interpret data, run A/B tests, and make data-driven decisions to improve campaign performance.

• Excellent project management skills, capable of managing multiple campaigns and initiatives simultaneously while maintaining attention to detail.

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• Exceptional communication skills, able to convey complex strategies clearly and collaborate effectively across teams like Product, Operations, Support, and others.

• Self-starter with excellent organizational skills and the ability to thrive in a fast-paced, cross-functional environment.

• Experience working in a healthcare, mental health, or marketplace environment

• 1+ years experience at a high-growth start-up

• Experience owning retention strategies and implementing success retention campaigns.

• Experience with more complex lifecycle programming like HTML or SQL.

• Experience using BI tools (preferably Looker and Amplitude)

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment (US-based only): Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Support for your mental and physical health

• New hire home office stipend: Set up your workspace for success

• Quarterly department stipend: Fund team-building activities or in-person gatherings

• Wellness events and lunch & learns: Explore a variety of engaging topics

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.