Lifecycle Manager

World Wide Technology, Inc.; Northern (KY); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health & Wellness

401k with match

PTO & Holidays

Parental Leave

Nursing Mothers Benefits

Employee Discount

Job summary

World Wide Technology, Inc. is seeking a License Fulfillment & Operational Lifecycle Specialist to own end-to-end delivery of software entitlements and vendor licensing. You will bridge technical validation with rapid order execution to provision configurations within strict SLAs.

The role requires hands-on experience with vendor portals and licenses, strong data center knowledge, and collaboration with sales and IT teams to ensure accurate, timely fulfillment and ongoing vendor coordination.

Qualifications

• Vendor portal expertise with hands-on licensing platforms like Cisco CCW/Smart Licensing and NetApp Support Site.
• Deep understanding of data center hardware configurations, virtualization and licensing dependencies.
• Background in backend purchasing, license ordering and vendor reconciliation.
• Excellent written and verbal communication for technical end-users and leadership; strong Excel skills for data reconciliation.

Responsibilities

• Entitlement & License Delivery: Generate activation keys, provision software entitlements, issue delivery notifications, and upload license files to customer storage or portals.
• Technical Dependency Validation: Audit order configurations against data center architecture and software dependencies to catch missing licenses or configuration errors.
• Backend Purchasing: Execute vendor purchasing with sales for software/licensing entitlements identified post-procurement.
• OEM Portal Management: Manage Tier-1 vendor portals (Cisco CCW, NetApp, Palo Alto CSP, Thales Sentinel, Dell, HPE) and adapt to new platforms.
• SLA & Queue Management: Maintain ticket queue hygiene and fast resolution to beat the 1-business-day SLA.
• Stakeholder Communication: Act as primary liaison providing real-time delivery status and technical updates to end-user IT teams and Program Directors.

Skills

Vendor portal expertise

Data center knowledge

Procurement experience

Communication & analytics

Tools

Cisco Smart Licensing/CCW

NetApp Support Site

Palo Alto CSP

Thales Sentinel

Dell

HPE

Job description

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Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class

partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Position Overview:

The License Fulfillment & Operational Lifecycle Specialist owns the end-to-end delivery of software entitlements, and vendor licensing. This operational role bridges technical validation with rapid order execution, ensuring complex enterprise hardware and software configurations are accurately provisioned within a strict SLA.

Key Responsibilities:

• Entitlement & License Delivery: Generate activation keys, provision software entitlements, issue delivery notifications, and upload license files directly to customer-preferred storage locations or portals.


• Technical Dependency Validation: Audit order configurations against data center architecture and software dependencies prior to fulfillment to proactively catch missing licenses, capacity gaps, or configuration errors.


• Backend Purchasing: Execute backend vendor purchasing alongside the sales team for software and licensing entitlements that you confirmed we're missed during the original procurement phase.


• OEM Portal Management: Drive daily operations within Tier-1 vendor portals—including Cisco (CCW/Smart Licensing), NetApp, Palo Alto (CSP), Thales (Sentinel), Dell, and HPE—while demonstrating the adaptability to quickly learn and integrate new OEM platforms as vendor portfolios expand.


• SLA & Queue Management: Maintain rigorous ticket queue hygiene, driving high-volume throughput and fast resolution times to consistently beat the 1-business-day turnaround SLA.


• Stakeholder Communication: Act as the primary operational liaison for end-user IT teams and internal Program Directors, providing real-time delivery status, key delivery, and technical resolution updates.

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Qualifications & Experience:

• Vendor Portal Expertise:Direct, hands-on experience navigating vendor licensing platforms, with deep familiarity in Cisco Smart Licensing/CCW and NetApp Support Site heavily preferred.


• Data Center Technical Knowledge:Practical understanding of data center hardware configurations, virtualized environments, and vendor software licensing dependencies.


• Procurement Experience:Background in backend purchasing processes, license ordering, and vendor reconciliation.


• Communication & Analytics:Exceptional written and verbal communication skills for technical end-users and internal leadership, backed by strong Excel skills (Pivot Tables, VLOOKUPs, data reconciliation).

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $100,000.00 to $120,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program


• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement


• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring


• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring

process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

If you have any questions or concerns about this posting, please email [e-mail]

World Wide Technology is an Equal Opportunity Employer.

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