Lifecycle & Customer Journey Operations Specialist

Recooty; Hoffman Estates (IL); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Atom is seeking a Lifecycle & Customer Journey Operations Specialist to own the product side of customer journeys, including data, emails, and growth features that guide users from initial domain search to becoming customers. This hands-on role blends analytics with product decisions, requiring deep involvement beyond planning.

You will work on instrumentation, onboarding emails, and growth experiments, collaborating closely with engineering and design to optimize activation and retention in an

Qualifications

• 4+ years in product management, growth product, or similar data-driven role.
• Experience owning product analytics and instrumentation.
• Experience building/managing automated product emails and notifications.
• Comfort working with engineering on data and feature work.
• Strong analytical skills turning product data into a prioritized roadmap.
• High ownership mindset to drive the product side of growth independently.

Responsibilities

• Own product analytics and instrumentation: define events, track funnels, monitor usage data.
• Build and manage automated emails and notifications triggered by product behavior (onboarding, activation, re-engagement).
• Design and ship growth-oriented product features guiding users through their journey inside Atom.
• Partner with engineering to implement tracking, triggers, and in-product growth experiments.
• Analyze product data to identify drop-off points and opportunities to improve activation and retention.
• Prioritize and ship product-side journey improvements in partnership with design and engineering.

Skills

Product analytics

Instrumentation

Automated emails

Engineering collaboration

Data-driven decisions

Ownership mindset

Tools

Amplitude

Mixpanel

GA4

Job description

Work Location:In person (hybrid)

Come build something real at a fast-growing tech startup, where your work on day one actually moves the business. We're looking for a Lifecycle & Customer Journey Operations Specialist to own the product side of our customer journey: product data, emails and notifications, and the growth features that guide people through Atom.

The Role

As our Lifecycle & Customer Journey Operations Specialist, you'll own the product-side of how customers experience Atom: the data that shows us how people actually use the platform, the emails and notifications triggered by product behavior, and the growth features that guide someone from their first domain search to becoming a customer. This is a hands-on, technical role. You're not just planning a roadmap; you're deep in the analytics, the triggers, and the product decisions that come out of both.

What you'll do:

• Own product analytics and instrumentation: define events, track key funnels, and monitor usage data


• Build and manage automated emails and notifications triggered by product behavior (onboarding, activation, re-engagement)


• Design and ship growth-oriented product features that guide users through their journey inside Atom


• Partner with engineering to implement tracking, triggers, and in-product growth experiments


• Analyze product data to identify drop-off points and opportunities to improve activation and retention


• Prioritize and ship product-side journey improvements in partnership with design and engineering

What you bring:

• 4+ years of experience in product management, growth product, or a similarly technical, data-driven role


• Experience owning product analytics and instrumentation (event tracking, funnels, dashboards)


• Experience building or managing automated product emails and notifications


• Comfort working closely with engineering on both data and feature work


• Strong analytical skills, and comfort turning product data into a prioritized roadmap


• High ownership mindset: able to drive the product side of growth independently

Bonus:experience with product analytics tools (Amplitude, Mixpanel, GA4), notification/automation platforms, or building growth features at a marketplace or SaaS company

Why You'll Like It Here

• Real ownership of the product side of the customer journey, not a slice of someone else's roadmap


• Direct collaboration with our founder and leadership team on product strategy


• Early-stage exposure to building an AI-first product from the ground up


• 401(k), health, dental, and vision insurance


• Paid time off

About Atom

Atom is an AI-native premium domain marketplace and ICANN-accredited registrar, built for startups and established businesses ready to secure a strong name, build a stronger brand, and grow faster toward success. We're a fast-growing tech startup that moves quick, ships constantly, and is built for people who love creating something new and aren't afraid to try things nobody's tried yet, and this role is a chance to own the product side of that journey from the ground up.

Benefits:

• 401(k)


• Dental insurance


• Health insurance


• Vision insurance