Life-Saving EMS Dispatcher: Urgent Call Center

911 Emergency Communications; Boyd (MT); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Employee assistance

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Boyd, MT seeks an Emergency Medical Dispatcher to support urgent medical calls, gather patient details, and coordinate EMS resources. This role requires attention to accuracy and the ability to work under pressure.

Responsibilities include determining priorities, providing protocol-based guidance, and documenting call processing while adhering to medical dispatch standards and oversight requirements.

Qualifications

• High school diploma or equivalent commonly required.
• CPR certification may be required.
• EMD certification before appointment may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Communication

Attention to detail

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Boyd, MT seeks an Emergency Medical Dispatcher to support urgent medical calls, gather patient details, and coordinate EMS resources. This role requires attention to accuracy and the ability to work under pressure.

Responsibilities include determining priorities, providing protocol-based guidance, and documenting call processing while adhering to medical dispatch standards and oversight requirements.