EMS Dispatcher: Life-Saving Call Center Role

911 Emergency Communications; Moccasin (MT); On-site; USD 40,000 - 65,000; Full time

Job summary

911 Emergency Communications in Moccasin, MT is seeking Emergency Medical Dispatchers to collect patient and incident information, establish priorities, and support coordination of EMS resources. You will work within an agency-approved system to follow medical dispatch protocols and oversight requirements.

Responsibilities include receiving calls for illness or injury, confirming location and details, guiding pre-arrival instructions when trained, and relaying critical data to responders.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Dispatcher certification

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Moccasin, MT is seeking Emergency Medical Dispatchers to collect patient and incident information, establish priorities, and support coordination of EMS resources. You will work within an agency-approved system to follow medical dispatch protocols and oversight requirements.

Responsibilities include receiving calls for illness or injury, confirming location and details, guiding pre-arrival instructions when trained, and relaying critical data to responders.