Life-Saving EMS Dispatcher

Emergency Telecommunicator Services; Franklin Township (PA); On-site; USD 42,000 - 66,000; Full time

Job summary

Emergency Telecommunicator Services is seeking qualified dispatch personnel to handle medical emergency calls from a centralized console. The role involves confirming caller information, locating the patient, and coordinating response with EMS units according to established protocols.

Candidates may need CPR certification and other related training. The position requires adherence to medical oversight and quality assurance procedures, with a strong focus on accurate data entry and

Qualifications

• High school diploma or recognized equivalent (often required).
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma

EMT or paramedic credentials (not universal)

CPR certification

Job description

Emergency Telecommunicator Services is seeking qualified dispatch personnel to handle medical emergency calls from a centralized console. The role involves confirming caller information, locating the patient, and coordinating response with EMS units according to established protocols.

Candidates may need CPR certification and other related training. The position requires adherence to medical oversight and quality assurance procedures, with a strong focus on accurate data entry and