Life-Safety Solutions Sales Engineer – Hybrid/Remote

Valcom Inc; California; Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Employee Ownership

Health/Dental/Vision plans

401(k) with company match

Generous paid time off

Job summary

Potter Global Technologies is seeking a Sales Engineer to drive growth by partnering with Regional Sales Managers to identify, develop, and close opportunities. You will provide solution guidance, product expertise, and hands-on customer support throughout the sales cycle.

Ideally, you bring a technical sales background, strong communication skills, and the ability to travel up to 50% in California. This full-time hybrid role supports our mission to protect lives with innovative life-safety

Qualifications

• Bachelor's degree in Engineering, Computer Science, or a related technical field.
• At least three years of experience in a related role.
• Proven experience in a technical sales role or engineering support capacity.
• RCDD certification, preferred.
• Problem-solving skills and attention to detail.
• Field expertise for site surveys and pre-build assessment.
• Proficiency with remote troubleshooting.

Responsibilities

• Partner with RSMs to create, advance, and win opportunities, coordinating engagement with the RSM’s territory strategy, customer relationships, and opportunity objectives.
• Conduct customer presentations, product demonstrations, and webinars for prospective and existing customers.
• Provide solution design and application guidance, including participation in system architecture, integration, and deployment approach discussions.
• Participate in discovery and planning meetings, joint customer visits with RSMs, and strategic account planning.
• Develop and maintain relationships across the sales ecosystem, including integrators, distributors, end users, consultants and A&E firms, and customer project management, IT, facilities, and safety/security stakeholders.
• Assist in the preparation of proposals and product specifications.
• Provide deployment and commissioning guidance, identifying technical risks and mitigation strategies that support successful customer outcomes.
• Deliver Valcom Engineered Solution Technical Support Services (VETSS) enablement activities that build integrator, distributor, and end‑user capability to position, deploy, and support Valcom solutions.
• Provide escalated technical assistance in strategic or relationship‑critical situations, directing routine support, troubleshooting, and repetitive training requests to Technical Support, the Training Team, and established training resources.
• Gather and communicate Voice of Customer (VOC) feedback, competitive intelligence, market trends, and deployment lessons learned to Product Management, Engineering, Marketing, and Leadership.
• Stay up-to-date with the latest industry trends, products, and technologies relevant to Valcom’s offerings.
• Take on additional responsibilities as needed to support team goals and project milestones.

Skills

Cross-functional collaboration

Technical communication

Customer relationship building

Problem solving

Remote troubleshooting

Education

Bachelor's degree in Engineering, Computer Science, or related field

Job description

Potter Global Technologies is seeking a Sales Engineer to drive growth by partnering with Regional Sales Managers to identify, develop, and close opportunities. You will provide solution guidance, product expertise, and hands-on customer support throughout the sales cycle.

Ideally, you bring a technical sales background, strong communication skills, and the ability to travel up to 50% in California. This full-time hybrid role supports our mission to protect lives with innovative life-safety