Sales Engineer - California

Potter Global Technologies; Roanoke (VA); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Employee Ownership

Health/Dental/Vision

401(k) Matching

Generous PTO

Professional Development

Financial Wellness programs

Recognition Programs

Life-saving mission

Job summary

Potter Global Technologies is a global leader in life-safety solutions seeking a Sales Engineer to partner with Regional Sales Managers, identify opportunities, and deliver exceptional customer experiences.

You will provide solution design, product expertise, and hands-on support across the sales cycle, while traveling up to 50% for on-site customer engagements. This full-time hybrid role offers remote field work and collaboration with a mission-driven team.

Qualifications

• Bachelor's degree in Engineering, Computer Science, or related technical field.
• At least three years of experience in a technical sales or engineering support role.
• Proven ability to communicate complex technical information to non-technical audiences.
• RCDD certification is preferred.
• Strong problem-solving and field survey skills.
• Willingness to travel up to 50% for customer meetings and site visits.

Responsibilities

• Partner with Regional Sales Managers to identify, develop, and win opportunities.
• Conduct customer presentations, product demonstrations, and webinars.
• Provide solution design and application guidance across system architecture and deployment discussions.
• Participate in discovery meetings and strategic account planning.
• Develop relationships across the sales ecosystem with integrators, distributors, and end users.
• Assist in preparing proposals and product specifications.
• Provide deployment guidance and identify risk mitigation strategies.
• Deliver enablement activities to build customer capability for Valcom solutions.
• Offer escalated technical assistance and coordinate with support and training teams.
• Gather VOC feedback and communicate market trends to Product Management and Leadership.
• Stay up-to-date with industry trends and Valcom offerings.
• Take on additional responsibilities to support team goals.

Skills

Technical sales experience

Customer-facing communication

Travel readiness

Education

Bachelor's degree in Engineering, Computer Science, or related technical field

Tools

RCDD certification (preferred)

Job description

Join Us as a Sales Engineer at Potter Global Technologies

At Potter Global Technologies, we’ve been protecting lives around the world for over 125 years—and we’re just getting started. We’re a global leader in life safety solutions, committed to saving lives through innovative technology and trusted partnerships.

Our vision is for our customers to know us globally as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. And our mission? With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people that connect them with reliable expertise in life safety applications.

If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentation—you’ll feel at home here.

As a Sales Engineer, you will play a key role in driving business growth by partnering with Regional Sales Managers (RSMs) to identify, develop, and secure new business opportunities while delivering exceptional customer experience. Our team is looking for someone who is technically knowledgeable, customer-focused, and energized by building relationships and solving complex challenges throughout the sales process. In this role, you will serve as a trusted technical advisor, providing solution guidance, product expertise, and hands‑on customer support to advance opportunities, strengthen customer confidence, and contribute to the overall success of the sales organization. In addition to customer‑facing responsibilities, you will support technical enablement initiatives and provide escalated technical assistance that helps drive long‑term customer satisfaction and business growth.

What You’ll Do

• Partner with RSMs to create, advance, and win opportunities, coordinating engagement with the RSM’s territory strategy, customer relationships, and opportunity objectives.
• Conduct customer presentations, product demonstrations, and webinars for prospective and existing customers.
• Provide solution design and application guidance, including participation in system architecture, integration, and deployment approach discussions.
• Participate in discovery and planning meetings, joint customer visits with RSMs, and strategic account planning.
• Develop and maintain relationships across the sales ecosystem, including integrators, distributors, end users, consultants and A&E firms, and customer project management, IT, facilities, and safety/security stakeholders.
• Assist in the preparation of proposals and product specifications.
• Provide deployment and commissioning guidance, identifying technical risks and mitigation strategies that support successful customer outcomes.
• Deliver Valcom Engineered Solution Technical Support Services (VETSS) enablement activities that build integrator, distributor, and end‑user capability to position, deploy, and support Valcom solutions.
• Provide escalated technical assistance in strategic or relationship‑critical situations, directing routine support, troubleshooting, and repetitive training requests to Technical Support, the Training Team, and established training resources.
• Gather and communicate Voice of Customer (VOC) feedback, competitive intelligence, market trends, and deployment lessons learned to Product Management, Engineering, Marketing, and Leadership.
• Stay up-to-date with the latest industry trends, products, and technologies relevant to Valcom’s offerings.
• Take on additional responsibilities as needed to support team goals and project milestones.

Qualifications

What You Bring

Experience That Drives Success

• Bachelor's degree in Engineering, Computer Science, or a related technical field
• At least three years of experience in a related role
• Proven experience in a technical sales role or engineering support capacity.
• RCDD certification, preferred
• Problem‑solving skills and attention to detail.
• Field expertise for site surveys and pre‑build assessment.
• Proficiency with remote troubleshooting.

Key Strengths & Skills

• Success in working and driving results in a cross‑functional environment.
• Excellent communication and presentation skills with the ability to explain complex technical information to non‑technical audiences.
• Effective at assessing customer needs and proposing solutions.
• Excellent verbal and written communication skills.
• Ability to travel overnight for customer meetings, trade shows and internal meetings.

Our Culture

• We build strong relationships—with teammates, partners, and customers
• We take pride in knowing every product we build serves the purpose of protecting lives
• We listen actively, coach frequently, and own our results
• We foster innovation, value curiosity, and believe that experimentation is part of growth
• We create a welcoming and inclusive space where everyone belongs
• We take ownership of our work—quality and safety are at the core of what we do

Benefits That Matter

• Employee Ownership Program – You’re not just an employee—you’re an owner. We share success together.
• Competitive health, dental, and vision plans
• 401(k) with company match
• Generous paid time off and holidays
• Continuous learning and development opportunities
• Financial Wellness programs including complimentary Certified Financial Planner sessions
• Recognition programs that celebrate individual and team wins.
• A mission‑driven team that supports life‑saving outcomes, every day

Location

This is a full‑time hybrid position, with travel up to 50% of the time in California. This role will work remotely in the field and in a home office environment. An occasional shift in hours may be necessary to accommodate project schedules.