Life Safety Electronic Systems Sales Engineer

Johnson Controls, Inc.; Boston (MA); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a technical support specialist in the Fire Alarm/Life Safety Systems sector. You will leverage your expertise to provide pre-sales support, ensuring compliance and enhancing customer satisfaction. Collaborate with sales teams and internal personnel to deliver comprehensive solutions tailored to client needs. This role offers the chance to thrive in a supportive environment focused on employee wellbeing and professional growth. If you are passionate about safety and have a knack for problem-solving, this opportunity is perfect for you.

Benefits

Competitive salary

Paid vacation/holidays/sick time

Comprehensive benefits package

401K

Medical, dental, and vision care

On-the-job training opportunities

Collaborative team environment

Dedication to safety through Zero Harm policy

Qualifications

• 5+ years of technical experience with Simplex or Autocall products.
• Experience in the Fire Detection industry is essential.

Responsibilities

• Provide technical pre-sales support for Fire Alarm/Life Safety Systems.
• Review proposals and assist in surveying customer facilities.

Skills

Technical Support

Customer Service

Problem Solving

Attention to Detail

Communication Skills

Education

Associate's Degree in Engineering

Bachelor's Degree in Engineering

Tools

Simplex Products

Autocall Products

Job description

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer

• Competitive salary

• Paid vacation/holidays/sick time - 15 days of vacation first year

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

• Extensive product and on the job/cross training opportunities With outstanding resources

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Check us out: https://youtu.be/pdZMNrDJviY

What you will do

You will be tasked with providing technical pre-sales support for new and retrofit Fire Alarm/Life Safety System sales with a focus in the Boston Market. Residency within the territory is required as on-site customer visits will be necessary.

Your responsibilities will include reviewing system proposals submitted by local sales teams/electrical contractors to ensure they meet functionality requirements and offering value engineering suggestions aimed at enhancing sales performance. Additionally, you will assist sales representatives in surveying customer facilities to determine necessary protection measures and gather essential information on their current systems to provide informed recommendations for future Fire Alarm/Life Safety Systems. You will also collaborate with various internal personnel to create comprehensive quotations.

Perform demonstrations and presentations of Simplex equipment, alternative system interfaces, and updates on code compliance to end users, engineers, architects, contractors, and regulatory authorities.

Partner with Sales and Installation teams on system designs, technical requirements, or project specifications as needed. Additionally, you will play a critical role in enhancing both product and application knowledge among newer sales representatives with whom you work closely.

Collect information, select appropriate products (unless specified otherwise by contracts or customers), and prepare detailed scopes of work along with cost estimates. Provide guidance to sales representatives regarding Fire and life safety regulations and building codes related to proposed projects.

Coordinate bid schedules with electrical contractors and assign projects accordingly.

Weekly report out on Dodge Opportunities in Planning, Pre-Planning and Design.

Ownership of the Johnson Controls Contractor Connections program.

Be the point for key electrical contractors to include routine visits as necessary to drive customer satisfaction.

What we look for

Required

• A minimum of 5 years of technical experience with Simplex or Autocall products.

• Experience in the Fire Detection industry.

• Exceptional customer service and problem-solving abilities.

• Capability to manage multiple priorities with minimal supervision while maintaining a high level of attention to detail.

• Ability to communicate effectively with both technical and non-technical audiences.

• Strong written and verbal communication skills.

Preferred

• An Associate's or Bachelor's Degree in Engineering or a related field.

• Familiarity with Fire Regulations.

• Understanding of the sales process.

• NICET Level 2 certification or higher.

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