Life Product Support Analyst II

Farm Bureau Financial Services; West Des Moines (IA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with match

Health, dental, and vision benefits

Paid time off

Onsite wellness facility and fitness

Daycare center

Hybrid work arrangements

Job summary

Farm Bureau Financial Services in West Des Moines, IA, seeks a Life Product Support Analyst II who blends technical and analytical skills with a robust Excel/VBA toolkit to support product implementations, illustration tools and rate books.

You will document requirements, test values, and processes, ensuring regulatory compliance and accurate illustrations, while delivering timely, courteous service to internal and external customers and collaborating with actuarial and product teams.

Qualifications

• Bachelor's degree in actuarial science, computer science, finance and five years related industry experience preferred.
• ALMI designation preferred.
• Knowledge of the FAST administration system a plus.
• Knowledge of life insurance illustration systems a plus.
• Strong oral and written communication skills.
• Ability to read, write and speak English.
• Ability to read, interpret and understand policy contracts and reinsurance treaties preferred.
• Strong analytical skills and ability to solve complex problems preferred.
• Prioritization and organizational skills.
• Proficiency in MS Office 365 Suite preferred, especially VBA/Excel.
• Regular and predictable attendance required.
• Some travel may be required.
• Must work from our office in West Des Moines, Iowa.

Responsibilities

• Assist with product implementation on FBL administrative systems.
• Support new business; enforce product implementation on FBL illustration systems; maintain rate books and manuals.
• Document requirements, test values and review processes during implementations.
• Ensure compliance with laws by implementing accurate calculations and illustrations.
• Input system tables, help develop administrative rules and procedures.
• Assist in industry surveys and provide support as needed.
• Develop, coordinate, and oversee values testing and post-release validation for FBL systems.
• Respond to complex customer service requests per policies with professionalism.

Skills

Excel

VBA

Prioritization

Organization

Analytical skills

Communication

English proficiency

Education

Bachelor's degree in actuarial science

ALMI designation

Tools

FAST administration system

Life insurance illustration systems

MS Office 365 Suite

Job description

Do you have a passion for both technical and analytical work? Are you a motivated, self-starter who is ready to exceed expectations? Do you have excellent Excel / VBA skills, as well as superior prioritization and organizational skills? If so, this Life Product Support Analyst II opportunity could be a great fit for you!

Who We Are:

With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You'll Do:

As a Life Product Support Analyst, you will ensure products and pricing recommendations meet implementation objectives, including design, coding and testing administrative platforms, illustration tools and other support tools. You will also:

• Assist with product implementation process on FBL administrative systems.
• Assist with new business and enforce product implementation process on FBL illustration systems. Provide support as needed. Help maintain rate books and reference manuals.
• Actively participate in implementations of products by documenting and defining administrative requirements, testing values, and review processes as needed.
• Ensure compliance with laws and regulations by implementing accurate administrative calculations and illustration projections, rates, and values in a timely manner.
• Contribute to administrative efforts by inputting system tables and specifications, assisting in developing administrative rules and procedures, and handling complex situations.
• Assist in the completion of industry surveys and serve as a resource to provide additional support as needed.
• Develop, coordinate, and oversee values testing and post release validation activities for FBL systems.
• Respond to and resolve complex special/manual customer service requests according to FBL Financial Group, Inc., policies in a prompt, efficient and courteous manner for external customers, departmental staff and other FBL personnel at all times.

What It Takes to Join Our Team:

What We Offer You:

When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement.

Farm Bureau....where the grass really IS greener!

• Bachelor's degree in actuarial science, computer science, finance, and five years related industry experience preferred.
• ALMI designation preferred.
• Knowledge of the FAST administration system a plus.
• Knowledge and understanding of life insurance illustration systems a plus.
• Strong oral and written communication skills.
• Ability to read, write and speak the English language.
• Ability to read, interpret and understand policy contracts and reinsurance treaties preferred.
• Strong analytical skills and ability to solve complex problems preferred.
• Prioritization and organizational skills.
• Proficiency in MS Office 365 Suite preferred, especially in VBA/Excel.
• Reasonably regular and predictable attendance.
• Some travel may be required.
• Must work from our office in West Des Moines, Iowa.

Work Authorization/Sponsorship

Applicants must be currently authorized to work in the United States on a full-time basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not able to sponsor OPT status.