Sales Services Analyst

Farm Bureau Financial Services; West Des Moines (IA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) match

Health, dental, vision benefits

Life and disability insurance

Paid time off

Job summary

Farm Bureau Financial Services in West Des Moines, IA, seeks a Sales Service Analyst to lead testing, troubleshoot system incidents, and support design and delivery of contest and incentive programs that drive performance.

You will document test scenarios, collaborate with IT, and coordinate releases while providing training to the contest team and stakeholders. Strong analytical, communication, and multi-project skills are essential.

Qualifications

• Bachelor's degree or equivalent education/work experience.
• Insurance industry experience preferred.
• Strong math, analytical, and problem solving skills.
• Experience with XML and SQL preferred.
• Proficiency with Word, Excel, Access, PowerPoint, and Adobe.

Responsibilities

• Lead testing of incentive programs, including scenario creation and reporting.
• Troubleshoot incidents and collaborate with IT to resolve issues.
• Document and sign off on test scenarios and results for audit readiness.
• Participate in project planning, requirements gathering, and release coordination.
• Deliver system demonstrations and training to contest team and stakeholders.
• Process month-end incentive results and verify data accuracy.
• Provide backup support for monthly updates to corporate contest information.

Skills

Quality assurance

Systems testing

Analytical thinking

Problem solving

Multitasking

Written communication

Education

Bachelor's degree or equivalent

Tools

XML

SQL

Microsoft Office

Excel

Access

PowerPoint

Adobe

Job description

Sales Service Analyst

Are you passionate about quality assurance, systems testing, and supporting incentive programs that drive performance and engagement? Do you thrive in a collaborative environment where your analytical skills and attention to detail make a direct impact on business outcomes? If so, this Sales Service Analyst opportunity might be the perfect fit for you!

Farm Bureau Financial Services is seeking a Sales Service Analyst to join our team. In this role, you'll lead testing efforts, troubleshoot system incidents, and support the design and delivery of contest and incentive programs that reward our field force.

Who We Are:

Through an exclusive network of 4,000 field associates, supported by 1,600 employees, Farm Bureau Financial Services helps protect livelihoods and futures by offering insurance products, investment products, and personalized financial planning for every stage of life. We've been delivering on our promise of being there when it matters most for clients/members for more than 80 years and we're exceptionally proud of our consistently excellent ratings.

What You’ll Do:

• Lead testing of incentive programs, including scenario creation, execution, and reporting of results.
• Troubleshoot incidents, document findings, and collaborate with IT to resolve issues and implement preferred solutions.
• Document and sign off on test scenarios and results, ensuring accuracy and audit readiness.
• Participate in project planning, requirement gathering, and release coordination for contest-related initiatives.
• Deliver system change demonstrations and training to the contest team and other stakeholders.
• Process month-end inventive results,verifying data accuracy and system performance.
• Provide backup support for monthly updates to corporate contest information and ensure timely, accurate publication on Homefield.

What It Takes to Join Us:

• Bachelor's degree or equivalent education/work experience required.
• Insurance industry experience preferred
• Strong general math, analytical, and problem-solving skills
• Experience with XML and SQL preferred
• Proficiency with Microsoft Office tools (Word, Excel, Access, PowerPoint, Adobe).
• Ability to manage multiple projects, acting independently with accountability and strong attention to detail
• Excellent written and communication skills
• Experience with agile development methodologies like Scrum or Kanban preferred

What We Offer You:

When you're on our team, you get more than a paycheck. We offer career development opportunities, an enhanced 401(k) with match, low-cost health, dental, and vision benefits, and life and disability insurance. You'll also enjoy paid time off, holidays, volunteer time, and access to an onsite wellness facility, daycare center, and a cafeteria. Farm Bureau where the grass really is greener!

Work Authorization/Sponsorship:

At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.