Life Insurance Claims Representative

TEKsystems; United States; Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan

Life Insurance

Disability Insurance

Health Savings Account

Transportation benefits

Employee Assistance Program

Paid Time Off

Job summary

TEKsystems is seeking a contract-based customer service specialist in Minneapolis, MN, offering a hybrid work arrangement. The role focuses on follow-up work for claims processing, ensuring paperwork is complete, and escalating complex cases to the appropriate teams.

You will engage with beneficiaries via calls and emails to gather missing information and resolve inquiries. Ideal candidates have 1–2 years in call centers or financial services, with strong communication skills and a willingness

Qualifications

• 1-2 years of experience required: Call Center, Collections, Operations, Insurance or Financial Industry, in various operations focused areas - open to all industries

Responsibilities

• Follow up on unfair claims practices and assist beneficiaries with claims paperwork and escheat/pre-escheat processes.
• Support complex claims processing by coordinating with fixed and variable claims teams and escalating to legal/management when needed.
• Respond to and resolve varied customer service inquiries using established practices and standards.

Skills

Customer service

Customer support

Call center

Job description

Description

We have a Financial Services customer in Golden Valley, MN that has an open Contract opportunity.

Key Responsibilities

• Perform follow up functions related to unfair claims practices including calling out to establish contact with beneficiaries who have not claimed or sent claims paperwork.
• Follow up on missing requirements regarding claims paperwork, assist with pre-escheat work related to unclaimed property, work with fixed and variable claims processing teams for more complex cases and resolutions, and go to legal and management with cases that require escalated review or analysis.
• Respond to, validate, and/or approve varied and complex customer service requests and inquires for all customer segments, including top customers, by applying knowledge and following established practices and standards.
• Review, research, problem solve, and recommend resolutions for non-routine customer inquiries. Escalates to next level as needed.
• Mentor other team members and act as a resource for assigned area.
• Coordinate and assist with team and department projects. Participate in special assignments as required to meet business needs.
• Influence business results by providing proactive customer service, education and communication.70% of the time will be investigative work, 30% of the time will be call and email outreach to clients. The investigative work is the due diligence needed to make sure all information gathered is correct, prior to contacting the beneficiaries.

Skills

Customer service, Customer support, Call center

Top Skills Details

Customer service

Additional Skills & Qualifications

1-2 years of experience required: Call Center, Collections, Operations, Insurance or Financial Industry, in various operations focused areas - open to all industries

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Minneapolis, MN.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Minneapolis,MN.

Application Deadline

This position is anticipated to close on Sep 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.