Claims Operations & Customer Support Specialist

TEKsystems; Minneapolis (MN); Hybrid; USD 25,000 - 28,000; Full time

Job summary

TEKsystems, a Hybrid-position contract role in Minneapolis, MN, seeks a Claims Operations & Customer Support Specialist to assist with beneficiary outreach, claims processing support, and investigative case resolution. The role blends analytical research with customer communication, with ~70% investigative/administrative work and ~30% phone/email outreach.

Ideal candidates have 1–2 years in customer service or related fields, strong communication, and detail orientation.

Qualifications

• 1–2 years of professional experience in one or more of: Customer Service, Call Center Operations, Collections, Insurance Operations, Financial Services, Back-Office Operations.
• Strong communication skills, both verbal and written.
• Ability to investigate, analyze, and resolve customer issues.
• Proficiency with Microsoft Office and standard business systems.

Responsibilities

• Conduct research and follow-up activities related to outstanding claims and beneficiary records.
• Contact beneficiaries to establish communication and assist with unclaimed or incomplete claims.
• Follow up on missing documentation and requirements needed to process claims.
• Support due diligence and pre-escheat activities related to unclaimed property.
• Collaborate with processing teams to resolve complex claims issues and customer concerns.
• Identify cases requiring escalation and coordinate with management or legal partners as needed.
• Respond to customer inquiries and service requests with professionalism and accuracy.

Skills

Customer Service

Investigation

Communication

Attention to detail

Multitasking

Tools

Microsoft Office

Job description

Location: Golden Valley, MN (Hybrid opportunities may be available)
Employment Type: Contract
Experience Level: Intermediate

About The Role

We are seeking a detail-oriented Claims Operations & Customer Support Specialist to support a financial services team focused on beneficiary outreach, claims processing support, and investigative case resolution. This position combines analytical research with customer communication, making it an excellent fit for individuals who enjoy problem-solving and helping customers navigate complex situations.
Approximately 70% of the role involves investigative and administrative work , while 30% consists of phone and email outreach to customers and beneficiaries.

Key Responsibilities

• Conduct research and follow-up activities related to outstanding claims and beneficiary records.
• Contact beneficiaries to establish communication and assist with unclaimed or incomplete claims.
• Follow up on missing documentation and requirements needed to process claims.
• Support due diligence and pre-escheat activities related to unclaimed property.
• Collaborate with processing teams to resolve complex claims issues and customer concerns.
• Identify cases requiring escalation and coordinate with management or legal partners as needed.
• Respond to customer inquiries and service requests with professionalism and accuracy.
• Research non-routine issues, recommend solutions, and ensure timely resolution.
• Provide proactive communication and education to customers regarding claim requirements and processes.
• Assist with departmental projects, process improvements, and special assignments.
• Serve as a resource for teammates and provide guidance on procedures and best practices.

Required Qualifications

• 1-2 years of professional experience in one or more of the following:
  • Customer Service
  • Call Center Operations
  • Collections
  • Insurance Operations
  • Financial Services
  • Back-Office Operations
• Strong communication skills, both verbal and written.
• Ability to investigate, analyze, and resolve customer issues.
• Excellent attention to detail and organizational skills.
• Proficiency with Microsoft Office and standard business systems.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.

Preferred Qualifications

• Experience handling sensitive customer information.
• Background working with claims, financial accounts, insurance policies, or similar operational processes.
• Experience navigating complex workflows and resolving escalated customer inquiries.

Ideal Candidate

• Customer-focused and empathetic
• Detail-oriented and investigative by nature
• Comfortable making outbound calls and sending customer communications
• Skilled at problem-solving and critical thinking
• Able to work independently while collaborating with a team
• Motivated to deliver high-quality service and accurate outcomes

Why Join?

• Opportunity to gain experience within a growing financial services environment
• Mix of analytical research and customer interaction
• Collaborative and supportive team culture
• Valuable experience in claims operations, customer service, and case management
• Potential to develop expertise in complex financial and operational processes

If you are a motivated professional who enjoys both investigative work and customer engagement, we encourage you to apply.

#centralpriority26

Job Type & Location

This is a Contract position based out of Minneapolis, MN.

Pay And Benefits

The pay range for this position is $18.00 - $20.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Minneapolis,MN. Application Deadline This position is anticipated to close on Sep 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.