Sales Supervisor – Life Insurance Call Center

Fidelity Coverage; West Palm Beach (FL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Job summary

A growing life insurance agency is seeking a Sales Supervisor for its West Palm Beach call center. The role involves supporting the Sales Manager, coaching licensed agents, and tracking performance metrics. Ideal candidates will have over 3 years of supervisory experience in call center or insurance sales, strong communication skills, and must be eligible for a Florida Life License. Competitive salary and comprehensive benefits offered.

Qualifications

• 3+ years of call center or insurance sales supervisory experience required.
• Understanding of life insurance products and sales KPIs.
• Must hold or be able to obtain a Florida 2‑15 Life, Health & Annuities License.

Responsibilities

• Support the Sales Manager in motivating and coaching the sales team.
• Conduct live call monitoring and provide performance feedback.
• Reinforce best practices during team huddles and meetings.
• Track KPIs and report performance metrics to leadership.
• Assist with onboarding, scheduling, and maintaining floor coverage.

Skills

Call center supervisory experience

Understanding of life insurance products

Strong communication skills

Strong organization skills

Coaching skills

Job description

Sales Supervisor – Life Insurance Call Center

Join to apply for the Sales Supervisor – Life Insurance Call Center role at Fidelity Coverage.

On‑Site | West Palm Beach, FL

Fidelity Coverage, LLC is a growing life insurance agency built on performance, accountability, and opportunity. We’re hiring a Sales Supervisor to support and assist our Sales Manager in leading a team of licensed life insurance agents in our West Palm Beach call center. This is a hands‑on role suited for a professional who thrives in a fast‑paced environment and believes that success is earned through effort, consistency, and integrity.

About The Role

• Support the Sales Manager in motivating and coaching the sales team.
• Conduct live call monitoring and provide performance feedback.
• Reinforce best practices during team huddles and meetings.
• Track KPIs and report performance metrics to leadership.
• Assist with onboarding, scheduling, and maintaining floor coverage.

Why Fidelity Coverage

We take pride in a merit‑based culture where initiative is rewarded, teamwork is valued, and every team member has a visible impact. Fidelity Coverage offers long‑term stability, a collaborative atmosphere, and leadership that leads by example. You’ll also enjoy a competitive full‑time salary, medical, dental, and vision benefits after 60 days, and paid time off (PTO) — all designed to support your professional and personal well‑being.

Qualifications

• 3+ years of call center or insurance sales supervisory experience (required).
• Understanding of life insurance products and sales KPIs.
• Strong communication, organization, and coaching skills.
• Must hold or be able to obtain a Florida 2‑15 Life, Health & Annuities License.

Apply today and join a culture where performance meets purpose.

West Palm Beach, FL $50,000.00-$65,000.00