Life Cycle Renewals Intern

Thinklance LLP; Grand Rapids (MI); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) Retirement Plan with employer

Job summary

Trace3 is offering a paid internship in Grand Rapids, MI, focused on Life Cycle Management renewals. You will shadow Renewals Specialists, assist in building renewal quotes, and gain hands-on exposure to OEM and distributor programs.

You’ll collaborate with Sales, Account Management, and Operations, complete a capstone project, and participate in Trace3xperience professional development and networking opportunities.

Qualifications

• Enrollment in undergraduate program with 3.0+ GPA.
• Academic or internship experience is a plus.
• Ability to work independently and learn quickly.

Responsibilities

• Support renewals lifecycle activities and data accuracy.
• Assist in building renewal quotes from OEM/distributor quotes.
• Collaborate with Sales, Account Management, and Operations.

Skills

Customer-focused mindset

Attention to detail

Strong communication skills

Technical problem solving

Independent working

Learning and research

Education

Undergraduate enrollment

GPA 3.0+

Relevant study fields

Tools

Microsoft Excel

CRM systems

Quoting tools

Job description

Your Role

Here’s what you will be doing:

• Support Trace3’s Life Cycle Management (LCM) organization in executing multi-vendor renewals.
• Shadow Lifecycle Renewals Specialists to learn the end-to-end renewal lifecycle including quoting, customer engagement, and order processing.
• Assist in building customer renewal quotes from OEM and distribution partner quotes with team guidance.
• Review install base reports and vendor quotes to identify and resolve discrepancies ensuring data accuracy.
• Gather and organize renewal scope details, contract information, and expiration timelines to support on-time renewals.
• Navigate Trace3’s core systems and tools used in the renewal process.
• Gain exposure to OEM and distribution partner programs, service and support levels, and renewal offerings.
• Collaborate with cross-functional teams including Sales, Account Management, and Operations to understand partnership impact on customer outcomes and growth.
• Complete a capstone project or final presentation summarizing learnings, contributions, and recommendations to LCM leadership.
• Participate in professional development, mentoring, and networking opportunities through the Trace3xperience Program.

About You

The company is looking for candidates who meet the following criteria:

• Enrollment in junior or senior year of an undergraduate program at an accredited college or university.
• Field of study relevant to the internship such as Business, Communications, Information Technology, Marketing, or related fields.
• Cumulative GPA of 3.0 or higher; transcript may be required.
• Academic or professional/internship experience in a professional setting is a plus.
• Ability to work independently and accept direction on assignments.
• Self-motivated with a customer-focused mindset and desire to help others.
• Enthusiasm for technical problem solving, attention to detail, and strong communication skills.
• Ability to learn and research in a dynamic environment.
• Availability to work 40 hours per week during the internship.

Compensation & Benefits

• Estimated pay range: $17 to $21 USD per hour, varying by location and experience.
• Comprehensive medical, dental, and vision plans for employees and dependents.
• 401(k) Retirement Plan with employer match.
• 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability coverage.
• Competitive compensation package.
• Training and development programs.
• Major offices stocked with snacks and beverages.
• Collaborative culture promoting work-life balance and generous paid time off.