Sales Operations Intern

Trace3; Grand Rapids (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Comprehensive medical plans

401(k) Employer Match

Competitive Compensation

Training and development programs

Snacks & beverages at major offices

Collaborative and cool culture

Work-life balance and generous PTO

Job summary

Trace3 is seeking a Sales Operations Tracer Intern to learn item validation, renewals, and order accuracy within a dynamic IT services environment. You will assist in creating purchase orders, fulfilling software and services, and gaining exposure across finance and sales teams.

Ideal candidates are enrolled in an undergraduate or graduate program, with a 2.5+ GPA, and a customer-focused, proactive mindset.

Qualifications

• Enrollment in an undergraduate or graduate degree program at an accredited college or university.
• Academic or professional/internship experience in a professional setting is a plus.
• GPA 2.5 or better; transcript may be required.
• Ability to work independently and accept direction.
• Self-motivated with a customer mindset and desire to help people.
• Availability to work 40 hours per week during the internship.

Responsibilities

• Review new item records and populate business unit and financial attributes.
• Review renewable items on sales orders to attach renewal opportunities.
• Assist Sales Operations Specialists with reviewing Sales Orders for accuracy and fulfilling items.
• Enter purchase orders into ERP (NetSuite) and support related processes.
• Collaborate with Accounting and Sales to resolve variances and discrepancies.
• Build relationships with internal teams and vendors.

Skills

Independent work

Customer mindset

Technical problem solving

Strong communication

Self-motivated

Team collaboration

Education

Enrollment in undergraduate/graduate degree program

Tools

ERP (NetSuite)

Job description

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart- Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentallymapping outevery checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

JOB SUMMARY:

As part of the Trace3xpereince Program, the Sales Operations Tracer (Intern) will learn how to review new item records that need to be validated and populate the necessary business unit and financial attributes in a timely manner. In addition, the Sales Operations Tracer (Intern) will be responsible for reviewing renewable items on sales orders to ensure each order has a renewal opportunity attached to it to help us secure future renewal business. Finally, the Sales Operations Tracer (Intern) will assist the Sales Operations Specialists with reviewing Sales Orders for accuracy, creating purchase orders in a timely manner, and fulfilling Software/Support/Virtual items for specific sales teams. Tracers in this program will receive accelerated professional development, IT industry exposure, world-class mentoring, and a unique networking opportunity across the organization.

WHAT YOU CAN EXPECT TO LEARN:

• Learn the internal item setup process and coordinate with the sales team to ensure proper classification of each item “attribute” (tax classification, practice area, type, etc.)
• Conduct a review of all renewable orders to ensure they have renewal opportunities tied to them and add a renewal opportunity start date as necessary
• Learn the different steps of how to process a purchase order at an IT organization like Trace3
• Review orders to ensure accuracy of shipping address, PO, shipping account information, price, etc.
• Enter purchase orders into our ERP (NetSuite)
• Learn and work alongside Accounting and Sales to resolve variances and problem-solve discrepancies
• Track backlog of orders processed and perform item fulfillment based on vendor fulfillment document
• Learn how to build relationships with internal teams, sales, and outside vendors
• Perform other duties as assigned

ELIGIBILITY AND PREFERRED SKILLS:

• Enrollment in the Junior or Senior year of an undergraduate or graduate degree program at an accredited college or university
• Candidates should be pursuing a field of study applicable to the Purchasing Specialist Internship
• Cumulative grade point average (GPA) of 2.5 or better; People and Organizational Health may require a copy of the applicant’s transcript
• Academic or professional/internship experience working in a professional setting is a plus
• Ability to work independently on assigned tasks and accepts direction on given assignments
• Self-motivated individuals with a customer mindset and desire to help people
• Enthusiasm for technical problem solving, with attention to detail and strong communication skills
• Ability to learn and research in a dynamic and engaging environment
• Availability to work 40 hours per week throughout the internship
• Proficient in basic computer/laptop use, including advanced operations

PHYSICAL DEMANDS:

While performing the standard duties of this job, the employee can expect light physical exertion with long periods of sitting, occasional standing and walking; limited bending, crouching, stooping, stretching, reaching, or similar activities; occasional lifting/moving of items up to 25 pounds. Hearing and speech communication in person and over the telephone is essential to fulfilling the duties of this position. Specific vision abilities required to read printed materials and a computer screen; including close vision and the ability to adjust focus.

WORK ENVIRONMENT:

While performing the duties of this job, the employee is frequently surrounded by other employees and their conversations on the telephone and in person. The noise level and indoor office temperature may vary.

Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

The Perks

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Major offices stocked with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

Our Commitment

At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.

We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.

As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.

Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview, please email [e-mail].