Life Cycle Renewals Intern

Trace3; Grand Rapids (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Comprehensive medical, dental and more

401(k) with employer match

Competitive compensation

Training and development programs

Office snacks and beverages

Collaborative culture

Work-life balance and generous PTO

Job summary

Trace3, a leading IT solutions and consulting firm, seeks an intern for its Trace3xperience program in Grand Rapids. The Lifecycle Renewals Tracer will support the Life Cycle Management group in daily renewal activities, gaining hands-on exposure across the renewal lifecycle and collaboration with cross-functional teams.

Participants will receive mentoring, development opportunities, and a capstone project presenting learnings and recommendations to LCM leadership. A 40-hour workweek is required.

Qualifications

• Enrollment in the junior or senior year of an undergraduate program.
• Pursuing a field applicable to lifecycle renewals (e.g., Business, IT, Marketing).
• GPA 3.0 or better; transcript may be requested.
• Academic or internship experience in a professional setting is a plus.
• Ability to work independently and take direction on assignments.
• Self-motivated with customer mindset and problem-solving orientation.
• Willingness to learn renewal lifecycle processes and tools.
• Availability to work 40 hours per week during internship.

Responsibilities

• Shadow lifecycle renewals specialists to learn quoting, customer engagement, and order processing.
• Assist in building renewal quotes from OEM and distributor quotes with guidance.
• Review install base reports and vendor quotes to ensure data accuracy.
• Gather renewal scope details, contract information, and expiration timelines for on-time renewals.
• Learn to navigate Trace3 core systems and renewal tools.
• Exposure to OEM and distributor renewal programs and services.
• Collaborate with Sales, Account Management, and Operations to support customer outcomes.
• Complete capstone project summarizing learnings and recommendations.

Skills

Effective communication

Customer-focused

Proactive

Independent worker

Education

Undergraduate, Junior or Senior

Fields: Business/IT/Marketing

Job description

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart-Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice -The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentallymapping outevery checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork -Humble, Hungry and Smart

JOB SUMMARY:

As part of the Trace3xperience Program, the Lifecycle Renewals Tracer (Intern) will support Trace3’s Life Cycle Management (LCM) organization in the day-to-day execution of its multi-vendor renewals business. Working alongside experienced Lifecycle Renewals Specialists and under the guidance of the LCM management team, the Tracer will gain hands-on exposure to the full renewal lifecycle — from install base data and quoting tools to customer, OEM, and distribution partner engagement — while building foundational skills in renewal operations.

Tracers in this program will receive accelerated professional development, exposure to all technical functions of an IT consulting organization, world-class mentoring, and unique networking opportunities across the organization.

WHAT YOU CAN EXPECT TO LEARN AND DO:

• Learn the end-to-end renewal lifecycle by shadowing Lifecycle Renewals Specialists across quoting, customer engagement, and order processing.
• Assist the team in building customer renewal quotes from OEM and distribution partner quotes, with guidance from team members.
• Support data accuracy by reviewing install base reports and vendor quotes to identify and resolve discrepancies.
• Help gather and organize renewal scope details, contract information, and expiration timelines to support on-time renewals.
• Learn to navigate Trace3’s core systems and tools used throughout the renewal process.
• Gain exposure to OEM and distribution partner programs, service and support levels, and renewal offerings.
• Observe and collaborate with cross-functional teams — including Sales, Account Management, and Operations — to understand how partnership drives customer outcomes and growth.
• Complete a capstone project or final presentation summarizing your learnings, contributions, and recommendations to LCM leadership.
• Participate in professional development, mentoring, and networking opportunities offered through the Trace3xperience Program.

ELIGIBILITY AND PREFERRED SKILLS:

• Enrollment in the Junior or Senior year of an undergraduate program, at an accredited college or university.
• Candidates should be pursuing a field of study applicable to the Lifecycle Renewals Internship (e.g., Business, Communications, Information Technology, Marketing, or a related field).
• Cumulative grade point average (GPA) of 3.0 or better; People and Organizational Health may require a copy of the applicant’s transcript.
• Academic or professional/internship experience working in a professional setting is a plus.
• Ability to work independently on assigned tasks and accepts direction on given assignments.
• Self-motivated individuals with a customer mindset and desire to help people.
• Enthusiasm for technical problem solving with attention to detail and strong communication skills.
• Ability to learn and research in a dynamic and engaging environment.
• Availability to work 40 hours per week throughout the internship.

PHYSICAL DEMANDS:

While performing the standard duties of this job, the ability to communicate effectively in person, over the telephone or by email, depending upon the nature of the task you are performing, is essential to fulfilling the duties of this position.

WORK ENVIRONMENT:

If working at a Trace3 office, the employee is frequently surrounded by other employees and their conversations on the telephone and in person. The noise level and indoor office temperature may vary.

Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

The Perks

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Major offices stocked with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

Our Commitment

At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.

We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fostering collaboration, boosts teammate satisfaction, and builds a more inclusive culture.

As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.

Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview, please [e-mail].