Life & Annuity Ops Relationship Lead (Remote)

Equitable Advisors; United States; Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision

401(k) plan

Paid time off

Job summary

Equitable is seeking an experienced Life and Annuity Operations Relationship Lead to oversee outsourced operational support across variable annuity, fixed annuity, and life insurance. The role serves as the liaison with the outsourcing partner to ensure advisor-facing service delivery, regulatory compliance, and strong vendor accountability.

The position offers flexibility to work remote or hybrid, with on-site collaboration encouraged when near Charlotte, NC or other offices.

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years in financial services operations.
• FINRA Series 6 and 26 or Series 7 and 24 registrations, active upon hire.
• Strong understanding of broker-dealer operations and applicable regulatory requirements.
• Experience supporting outsourced operations, vendor management, or operational oversight functions.

Responsibilities

• Serve as a primary service and escalation contact for Financial Professionals and support staff regarding new business and existing business inquiries, service-related issues, exceptions, and vendor-supported processing for life and annuity business.
• Partner with the outsourced vendor to ensure timely, accurate, and complete resolution of Financial Professional inquiries, service requests, and escalations.
• Foster strong working relationships with internal business partners and external service providers to enhance operational effectiveness and client satisfaction.
• Monitor outsourced operations to ensure compliance with contractual obligations, service standards, regulatory expectations, and established Service Level Agreements.
• Review, analyze, and communicate key performance metrics, trends, and operational results to leadership.
• Conduct ongoing oversight of vendor performance and identify opportunities to improve service quality, efficiency, and customer experience.
• Take the lead with vendor partners on operational projects, process improvements, workflow enhancements, and root cause analysis efforts to improve service quality, efficiency, accuracy, and advisor experience.
• Establish clear ownership, action plans, due dates, and follow-up routines with vendor leadership to ensure project deliverables and process improvements are completed timely and sustainably.
• Evaluate vendor performance against Service Level Agreements, hold the vendor accountable for meeting service commitments, and drive timely remediation plans when performance gaps, aging items, or quality concerns are identified.
• Compliance & Regulatory Oversight: Support quarterly Written Supervisory Procedure (WSP) reviews and maintain SOPs to ensure regulatory alignment and operational consistency.
• Perform daily CIP and OFAC reviews and investigate potential compliance concerns.
• Identify, elevate, and support resolution of AML related issues in accordance with company policies and regulatory requirements.
• Maintain awareness of evolving regulatory requirements and ensure outsourced operations remain compliant.
• Participate in process walkthroughs and support internal, external, and AML audits by gathering, reviewing, and providing required documentation.
• Assist with identification, documentation, and remediation of operational risks and control weaknesses.
• Partner with compliance, risk, and audit teams to strengthen operational controls and governance practices.

Skills

Vendor management

Regulatory compliance

FINRA licenses

Financial services ops

Outsourced operations

Analytical skills

Education

Bachelor's degree or equivalent

Job description

Equitable is seeking an experienced Life and Annuity Operations Relationship Lead to oversee outsourced operational support across variable annuity, fixed annuity, and life insurance. The role serves as the liaison with the outsourcing partner to ensure advisor-facing service delivery, regulatory compliance, and strong vendor accountability.

The position offers flexibility to work remote or hybrid, with on-site collaboration encouraged when near Charlotte, NC or other offices.