Líder de Turno (Shift Manager), ATS

Amazon; Davenport (IA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player seeks a dedicated ATS Sorting Center Shift Manager to lead day-to-day operations within a dynamic sorting facility. This role is essential for ensuring efficient and safe sorting activities while managing a diverse team. You will oversee operations, enforce safety protocols, and drive continuous improvement initiatives. The ideal candidate will have a strong background in workforce management and process optimization. Join a forward-thinking company that values employee engagement and offers opportunities for professional growth in a fast-paced environment.

Qualifications

• Strong management experience in a fast-paced environment.
• Ability to analyze performance metrics for continuous improvement.

Responsibilities

• Oversee sortation activities during assigned shifts for operational efficiency.
• Manage workforce and enforce safety protocols to ensure compliance.
• Collaborate with teams to address operational challenges and improve processes.

Skills

Employee and performance management

Process improvement

Lean techniques

Safety protocols

Performance metrics

Education

Bachelor's degree

Job description

The ATS Sorting Center Shift Manager is responsible for leading the day-to-day operations and staff of an assigned shift within a single Amazon Sorting Center facility. This role requires a deep understanding of sortation processes, safety protocols, and workforce management to ensure efficient, reliable, and safe execution of sorting activities. The Shift Manager collaborates with the Sorting Center Site Manager and cross-functional teams to optimize workflows, address operational challenges, and foster a culture of continuous improvement and employee engagement.

Key job responsibilities

1. Oversee sortation activities during the assigned shift, including inbound receiving, sorting, and outbound loading, ensuring alignment with the Sorting Center's operational strategy;
2. Manage the shift’s workforce, including supervisors, equipment operators, and support personnel, ensuring proper staffing, task assignments, and performance tracking;
3. Enforce safety protocols, including PPE use, material handling, and adherence to established procedures;
4. Monitor and analyze key performance indicators such as sortation throughput, quality metrics, and safety incidents to identify opportunities for process improvements and operational efficiencies;
5. Collaborate with the Sorting Center Site Manager, Capacity Planner, and other functional teams to address operational challenges, resource constraints, or equipment malfunctions that may impact performance;
6. Lead the adoption of new technologies, automation solutions, and operational best practices within the shift, ensuring smooth integration and team engagement;
7. Provide ongoing coaching, training, and development to shift personnel, fostering a culture of continuous learning, safety, and employee engagement;
8. Escalate critical issues or significant deviations from the plan to the Sorting Center Site Manager, proposing solutions and mitigation strategies;
9. Maintain accurate and timely documentation of shift performance, including labor deployment, productivity metrics, and incident reports;
10. Serve as a subject matter expert and representative of shift operations, collaborating with other shift managers and the Sorting Center leadership team to drive continuous improvement;
11. Stay updated on industry trends, regulatory changes, and best practices in sortation operations and workforce management to enhance shift performance.

Qualifications

• Bachelor's degree
• Employee and performance management experience
• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Basic English and Fluent Portuguese
• Experience with performance metrics, process improvement, or lean techniques

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