Licensing & Regulatory Support Specialist

State of Florida; Tallahassee (FL); On-site; USD 35,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Job summary

Florida Department of Health, Division of Medical Quality Assurance, Bureau of Operations, Customer Contact Center, Tallahassee, FL, is seeking a Customer Contact Specialist. The role involves handling complex regulatory inquiries, guiding applicants through licensure processes, and maintaining accurate licensee data in the Licensing and Enforcement Database.

Office-based, full-time position with standard hours.

Qualifications

• Two years of customer service experience.
• Able to work in a professional office environment.
• Must be willing to come into the office to perform duties.

Responsibilities

• Handle complex regulatory inquiries to determine eligibility for licensure.
• Provide guidance to applicants and licensees on initial licensure requirements and fingerprinting.
• Research licensing database and respond to inquiries from applicants and licensees.
• Maintain current licensee information in the Licensing and Enforcement Database.
• Submit tickets to update the Licensing and Enforcement Database.
• Respond to inquiries regarding continuing education requirements and fees.

Skills

Customer service

Phone etiquette

Written communication

Organization

Regulations knowledge

Office software

Public communication

Job description

Florida Department of Health, Division of Medical Quality Assurance, Bureau of Operations, Customer Contact Center, Tallahassee, FL, is seeking a Customer Contact Specialist. The role involves handling complex regulatory inquiries, guiding applicants through licensure processes, and maintaining accurate licensee data in the Licensing and Enforcement Database.

Office-based, full-time position with standard hours.