Licensing & Registration Specialist #01334

Virginia AG; Richmond, Northern (VA, KY); Hybrid; USD 35,000 - 57,000; Full time

Benefits offered by this job

Telework opportunities

Job summary

Virginia Department of Agriculture and Consumer Services is seeking a Licensing & Registration Specialist to process, review, and determine applications for registrations, permits, and licenses under the Virginia Solicitation of Contributions Law.

Onboarded staff may be eligible for telework; availability and hours will be approved under the Commonwealth telework policy. Final duties include resolving related complaints and applying policy consistently.

Qualifications

• HS Diploma or GED required.
• Ability to interpret and apply statutory and regulatory requirements.
• Strong customer service, organizational, and problem-solving skills.
• Experience with office software and handling regulatory processes.

Responsibilities

• Process, review and determine issuance or renewal of registrations, permits, and licenses.
• Answer questions from regulants and the public and apply departmental policies.
• Possibility of telework opportunities; telework schedule to be approved per policy.

Skills

Customer service

Communication

Problem solving

Regulatory knowledge

Office procedures

MS Office

Education

HS Diploma/GED

Tools

MS Office

Job description

Title: Licensing & Registration Specialist #01334

State Role Title: Admin and Office Spec III

Hiring Range: $35,012 - $57,034

Pay Band: 3

Agency: Virginia Department of Agriculture

Location: VDACS CENTRAL HEADQUARTERS

Agency Website: https://www.vdacs.virginia.gov/

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Agriculture and Consumer Services is seeking a qualified individual to serve as a Licensing and Registration Specialist in the Office of Charitable and Regulatory Programs (OCRP). Duties include processing, reviewing and making determinations regarding applications of issuance or renewal of registrations, permits, and licenses submitted by individuals and organizations that are subject to the provisions of the Virginia Solicitation of Contributions Law; applying departmental policies and procedures to answer questions from regulants and the public; and resolving related complaints. Once onboarded, this position may be eligible for telework opportunities; availability, hours, and duration of telework shall be approved as outlined in the Commonwealth’s telework policy. VDACS will consider a maximum of one day per week telework once fully onboarded and trained.

Minimum Qualifications

Considerable knowledge of office standard practices, procedures, and office equipment as well as working knowledge of registration, licensing and permitting practices. Strong customer service focus in addition to independent judgment, organizational and problem-solving skills. Ability to interpret and apply statutory and regulatory requirements and policies and procedures to the licensing, registration, and permitting processes. Demonstrated ability to work with a diverse customer population; to work cooperatively with others in an office environment; and to work effectively under pressure during peak workload periods. Experience and proficiency with commonly used business software computer applications and current/recent work in a similar regulatory environment requiring exceptional customer service and sound decision-making skills. H.S. Diploma/GED required.

Additional Considerations

Knowledge of the Virginia Solicitation of Contributions Law; customer service delivery, and analytical work experience in licensing, permitting, or registrations to include making determinations. An equivalent combination of training and experience indicating possession of the preceding knowledge, skills and abilities may substitute for this education and experience.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

The Immigration Reform and Control Act requires that before we can legally employ an individual, we must verify both the identity and employment authorization of the individual. VDACS uses Form I-9 to satisfy this requirement. Form I-9, instructions, and the List of Acceptable Documents can be found at https://www.uscis.gov/i-9. VDACS does not offer sponsorship for employment purposes; therefore, the selected candidate will need to be able to provide acceptable documents in accordance with Form I-9 (use link above for more details). Additionally, VDACS participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For additional assistance with this requirement, please contact [e-mail].

Final candidate must successfully complete a fingerprint-based criminal background check.

If you have been affected by DHRM Policy 1.30 Layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

Contact Information

Name: Human Resources

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.