Licensing Coordinator

Medallion; United States; Remote; USD 25,000 - 34,000; Full time

Job summary

Medallion is seeking a Licensing Coordinator to manage a queue of licensing requests, track progress, coordinate required documentation, and support the team in meeting service-level expectations. This remote role emphasizes detail-oriented, consistent daily tasks within a structured workflow.

Responsibilities include reviewing license applications, coordinating primary source verifications, and communicating with providers and clients to ensure timely licensure.

Qualifications

• Experience with licensing, credentialing, or healthcare regulatory processes.
• Strong communication and customer service skills.
• Ability to navigate complex licensing requirements and verify documents.
• Excellent organizational and time-management abilities.

Responsibilities

• Review and maintain licensing queue for completeness and accuracy per state requirements.
• Quality-check license applications and verifications, and submit documents as needed.
• Initiate and manage primary source verifications (education, training, employment, licenses).
• Monitor deficiencies and communicate with boards as needed to resolve issues.
• Provide license status updates to clients and coordinate required documentation.
• Handle mailing processes and ensure timely submission of materials.
• Participate in meetings and assist with special projects as assigned.

Skills

Attention to detail

Communication

Time management

Multitasking

Remote work

Problem solving

Professional demeanor

Tools

Google Suite

DocHub

Slack

Job description

About Medallion:

At Medallion, we believe healthcare teams should focus on what truly matters - delivering exceptional patient care. That’s why we’ve built a leading provider operations platform to eliminate the administrative bottlenecks that slow healthcare organizations down. By automating licensing, credentialing, payer enrollment, and compliance monitoring, Medallion empowers healthcare operations teams to streamline their workflows, improve provider satisfaction, and accelerate revenue generation, all while ensuring superior patient outcomes.

As one of the fastest-growing healthcare technology companies - ranked #3 on Inc. Magazine’s 2024 Fastest-Growing Private Companies in the Pacific Region, #5 on LinkedIn’s 2024 Top US Startups, a Glassdoor Best Place to Work in 2024 & 2025, and featured on The Today Show - Medallion is revolutionizing provider network management. Our CEO, Derek Lo, has been named one of the Top 50 Healthcare Technology CEOs of 2024 by The Healthcare Technology Report. Backed by $130M in funding from world-class investors like Sequoia Capital, Google Ventures, Optum Ventures, Salesforce Ventures, Acrew Capital, Washington Harbour, and NFDG, we’re on a mission to transform healthcare at scale.

We prioritize candidate safety. Please be aware that official communication will only come from @medallion.co email addresses.

About the Role:

Our Licensing Team is core to our business and ensures licensing requests move forward accurately and efficiently. The Licensing Coordinator is responsible for managing a queue of licensing requests, tracking application progress, coordinating required documentation, and supporting the team in meeting established service-level expectations.

We’re looking for optimistic self-starters who work well independently and collaboratively in a team environment. This role involves performing consistent, detail-oriented tasks daily, so we are seeking someone who thrives in a structured and predictable workflow. If this sounds like you, we’d love to hear from you!

Compensation for this role is between $18/hr - $25/hr depending on location and level.

Responsibilities:

• Review and maintain assigned queue to ensure completeness and accuracy in accordance with state licensing requirements
• Review and quality check (QC) license applications (online and paper) and Primary Source Verifications (PSVs) for accuracy and completeness, in addition to submitting applications and PSVs.
• Initiate and manage primary source verifications (education, training, employment, license verifications, etc.)
• Monitor for and resolve deficiencies, including Board communication as needed
• Communicate clearly and professionally with providers and clients regarding requirements, missing items, and status updatesCollaborate with internal teams and external agencies to facilitate timely licensure
• Prepare and provide license status updates to clients
• Manage mailing processes, including printing, assembling, tracking, and ensuring timely submission of application materials
• Monitor files to ensure timely completion of outstanding requirements
• Support time-sensitive updates, including application corrections and email address changes
• Participate in scheduled and ad hoc meetings
• Assist with special projects and other duties as assigned

Skills and Requirements:

• Experience with Behavioral Health, Nursing, and Physician license types; multi-state experience preferred (IMLC, NLC a plus)
• Strong critical thinking and problem-solving skills with the ability to navigate complex licensing requirements
• Excellent communication and customer service skills; able to clearly articulate next steps to providers and stakeholders
• Close attention to detail with strong organizational, time management, and multitasking abilities
• Ability to adapt and pivot in a fast-paced, remote environment while maintaining productivity during workload fluctuations
• Professional demeanor when interacting with providers, clients, and internal teams
• Tech-savvy with proficiency in Google Suite; experience with DocHub, Slack, and startup environments

#LI-Remote

—–Medallion is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to [e-mail]