Licensing & Compliance Manager, Field Services

The Home Depot; Sacramento (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

The Home Depot is seeking a Compliance Manager for At Home Services to ensure licensing and regulatory adherence across states and localities. You will lead licensing programs, engage with officials and trade associations, and oversee field compliance activities including audits and supervision.

You will also perform continuing education for licenses, resolve customer satisfaction issues up to $1,000, and travel frequently to sites to support regulatory compliance initiatives.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Minimum 6 years of work experience.
• Active trade license preferred: Master Electrician strongly preferred.
• Contractor licensing, permitting, inspection, or compliance experience.

Responsibilities

• Responsible for the compliance of all THD Service Provider jobs within their categories and geography.
• Ensure Service Providers meet state/local licensure, permitting, inspection, and trade standards; oversee field compliance and audits.
• Perform duties to attain/maintain specific trade licenses, including exams and continuing education.
• Primary decision-maker for resolving customer complaints related to THD Services installations, including approval of up to $1,000 in markdowns.
• Meet with state/local officials and trade groups to discuss compliance issues.
• Conduct ad hoc data analysis to identify risk/non-compliance and propose process improvements.

Skills

Regulatory compliance

Stakeholder relations

Data analysis

Microsoft Office

Policy interpretation

Education

Bachelor's Degree

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

The Home Depot is seeking a Compliance Manager for At Home Services to ensure licensing and regulatory adherence across states and localities. You will lead licensing programs, engage with officials and trade associations, and oversee field compliance activities including audits and supervision.

You will also perform continuing education for licenses, resolve customer satisfaction issues up to $1,000, and travel frequently to sites to support regulatory compliance initiatives.