Licensing and Permit Technician

City of Lenexa, Kansas; Lenexa (KS); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

On-site medical clinic

Parental leave (6 weeks)

KPERS retirement contribution 4% (+2%)

Pension plan 6%

Tuition reimbursement 4500 USD

Personal leave first year

2 weeks vacation first year

Job summary

City of Lenexa, Kansas is seeking a Licensing and Permit Technician to support the Community Development Department. You will guide residents, businesses, contractors and developers through licensing and permitting processes, helping projects move forward and ensuring accurate records.

The role emphasizes strong customer service, organization, and attention to detail in a fast-paced municipal environment. Applicants will be reviewed as submitted.

Qualifications

• High school diploma or GED required; experience 3–4 years in customer service or admin.
• Alternatively 2–3 years customer service/admin experience with ICC Permit Technician certification.

Responsibilities

• Assist the public with residential and commercial permit and occupancy applications and provide information on procedures.
• Process business licenses and special event permits.
• Answer complex phone and email inquiries related to duties.
• Process Certificates of Occupancy and licensing steps.
• Handle residential rental housing registration/licensing applications.
• Assess and collect fees for licenses, permits, and events; reconcile receipts daily.
• Schedule inspections and assist building inspection staff; support online portal users.
• Drive City or personal vehicle to perform essential duties.

Skills

Customer service

Administrative support

Education

High school diploma or GED

Tools

ICC Permit Technician certification

Job description

Overview

Current job opportunities are posted here as they become available. The City of Lenexa is accepting applications for a Licensing and Permit Technician to join the Community Development team. This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in providing exceptional customer service.

As one of the first points of contact for residents, businesses, contractors, and developers, you will help guide customers through the City's licensing and permitting processes while building lasting relationships and helping projects move forward. From answering questions and troubleshooting online applications to coordinating permits and inspections, you will play an important role in supporting the City\'s continued growth and development.

The ideal candidate will:

• Enjoy providing outstanding customer service and building positive relationships
• Be highly organized and able to manage multiple projects and deadlines simultaneously
• Have a keen eye for detail and take pride in producing accurate, high-quality work
• Enjoy working as part of a collaborative, supportive team while taking ownership of their work

Position Summary

Under the general supervision of the Licensing and Permit Supervisor, the Licensing and Permit Technician (LPT) position involves multiple administrative and support functions for the Community Development Department with the requirements of high-quality customer service and the ability to handle communications relative to primary duties accurately and consistently. The LPT performs administrative, technical and support functions associated with building and construction permits, licensing, rental housing licensing and registration and records management.

Essential Functions, Duties and Responsibilities

• Assists the public with residential and commercial permit and occupancy applications and other miscellaneous permits; answers questions and provides information on established procedures and requirements.
• Processes business licenses and special event permits.
• Answers complex telephone inquiries and emails related to primary duties.
• Processes Certificates of Occupancy and completes the licensing and permitting process.
• Processes applications for residential rental housing registration and licensing.
• Assesses and collects fees for licenses, applications, permits, special events and other department activities, as well as other City departments. Provides refunds at the request of the Licensing and Permit Specialist or Supervisor. Reconciles receipts daily.
• Monitors pending and expiring permits and applications and corresponds with applicants to meet deadlines.
• Schedules inspections and assists building inspection staff.
• Assists customers with online licensing and permitting portal.
• Drives City and/or personal vehicle to perform essential functions of position.

Qualifications

Minimum: High school diploma or G.E.D.; PLUS 3-4 years of customer service or administrative experience OR 2-3 years of customer service or administrative experience and ICC Permit Technician certification.

Physical and Environmental Factors

Work is performed in person in a standard office environment. This is physically sedentary work requiring the ability to sit for prolonged periods; have visual acuity; the ability to process, sort and carry plan sets which require manual dexterity; and the ability to lift up to 20 lbs. occasionally.

Compensation and Benefits

Range of pay for this position is $21.37 to $24.77 dependent on qualifications and directly related experience. This is a non-exempt position and is eligible for overtime pay. In addition, the City offers a comprehensive benefits package including:

• Free or low cost on-site medical clinic
• Six weeks paid parental leave
• 4% employer retirement contribution with optional 2% match
• Automatic 6% into the KPERS pension plan
• Tuition reimbursement up to $4,500 per year
• Additional personal leave during first year of employment for new employees
• Minimum 2 weeks\' vacation for first year

City of Lenexa strives to be an inclusive place to work. Offers of employment are conditional upon successful completion of pre-employment drug screen and background check. Candidates with prior criminal convictions are encouraged to submit applications for positions where they meet the minimum and/or desired qualifications and will not automatically be excluded from the recruitment process.

To apply

Continue and complete an online application. Be sure to attach your resume reflecting your work history and/or applicable experience you have (work, volunteer, school activities, etc.). Applications will be reviewed as they are received.