Licensing Administrator

okgov; Oklahoma; On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Telework after probation

Job summary

okgov in Oklahoma is seeking a Licensing Administrator to manage application processing for insurance licenses. You will handle inquiries by phone, support front desk operations, and process documents and data entry as part of regulatory duties.

Four years of insurance industry experience are preferred; position may offer telework after probation per program guidelines. Strong communication and MS Office skills are expected.

Qualifications

• Advanced phone etiquette and customer service skills are required.
• Proficiency in handling multiple tasks and maintaining schedules.
• Ability to learn insurance processes and assist licensed professionals.

Responsibilities

• Inbound/Outbound phone calls

Skills

Phone etiquette

Customer service

Time management

Communication skills

Microsoft Windows suite

Data entry

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Posting Title

Licensing Administrator

Agency

385 OKLAHOMA INSURANCE DEPARTMENT

Supervisory Organization

Insurance Department

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Salary $43,560

Job Description

DEFINITION:

A licensing administrator is responsible for all tasks related to the regulation & processing of applications for various insurance professional licenses regulated by the Oklahoma Insurance Department.

DUTIES AND RESPONSIBILITIES

• Inbound/Outbound phone calls
• Backup to Front Desk operations
• Perform a variety of administrative tasks including sorting and filing, creating files for new applications, answering the phone, and taking messages
• Mail processing & document scanning
• Review and process new and renewal applications for resident & nonresident licensing candidates; communicate with applicants throughout the application process to obtain required information for compliance with statutes, policies, and procedures
• Enter and retrieve data using personal computer; receive and review source documents; proof previously entered data and make routine corrections when necessary
• Perform other duties as required and requested by Director

KNOWLEDGE AND SKILLS

• Advanced knowledge of telephone etiquette and procedures; de-escalation techniques and high level customer service skills are a must
• Ability to learn and differentiate among various types of insurance information to assist licensed insurance professionals and administrators with their concerns
• Effective time organization and management; ability to maintain phone and schedule adherence
• Ability to establish and maintain effective relationships with others, to understand the basic functions of other divisions within the department, to handle routine business decisions, and to deal tactfully with the public
• Excellent communication skills, both oral and written and proven ability to multitask
• Working knowledge of computers and computer software, specifically Microsoft Windows products including but not limited to Microsoft Excel, Word, and Outlook
• Dedication to knowing and understanding the Oklahoma Insurance Code
• Ability to work under pressure of deadlines

EDUCATION AND EXPERIENCE

Four years of insurance industry experience preferred.

NOTE

Upon hire, any applicant who is licensed or registered as an insurance professional or is otherwise affiliated with any entity that is regulated by the department must surrender their license and terminate any financial or non-financial affiliation with the entity that is regulated by the department. The selected applicant must pass a background check. Individual may be required to pursue NAIC designations or other education as job duties require.

TELEWORK

This position may be eligible for telework after a probation period.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.