Licensed Vision Care Manager — Retail Leader

LensCrafters; Olde West Chester (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus/commission plan

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters is seeking an Assistant Manager to act as a leader in the absence of, or in support of the Store Manager and to behave as a business owner within the LensCrafters organization. You will represent LensCrafters as the premier destination for vision needs and deliver key performance metrics.

In this role you will partner with the store manager to lead a team, provide training and guidance, and ensure compliance with company policies while delivering quality customer care and achieving

Qualifications

• High School graduate or equivalent.
• Current & valid state Opticianry license.
• 1+ year(s) management/supervisory experience with direct reports.
• Knowledge of retail operations, processes & policies.
• Strong basic math skills.
• Familiarity with cash register, computers & calculators.
• Must have a strong command of the English language for all written correspondence & oral communication.
• Strong communicator & listener.
• Demonstrated high-level of selling skills.
• Proven ability to problem solve.

Responsibilities

• Delivers quality & improvement to meet or exceed all key performance indicators (KPIs).
• Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results.
• Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results.
• Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery.
• Partners with store manager to lead a team through strong knowledge & skills.
• Provides training & guidance to team members.
• Delivers clear & constructive feedback in a timely manner.
• Informs store manager of any situation that may require any development or disciplinary action of others.
• Supports recruiting, helps select high caliber team & creates talent pipeline.
• Follows guidelines to optimally staff store.
• Shows great pride in the store appearance & executes visual directives.
• Strives to maintain positive working relationship with doctors.
• Adheres to & ensures compliance of team to Company policies & procedures.
• Meets or exceed all goals.
• Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems.
• Performs & understands administrative duties.
• Maintains a safe working environment for all.
• Works a flexible schedule, including nights & weekends.
• Under current & valid state Opticianry license perform the following:
• Provides expertise & product knowledge on lens choices based on the patient’s vision needs & doctor prescription.
• Adjusts &/or repairs eyewear.
• Presents and dispenses eyewear & creates a lasting impression.
• Performs accurate digital measurements.

Skills

Opticianry license

Retail operations knowledge

Team leadership

Cash handling / POS systems

Mathematical skills

Customer service

Communication skills

Problem solving

Education

High School diploma or equivalent

College degree or equivalent

State licensure/ABO certification (if applicable)

Tools

Cash registers

POS systems

Job description

LensCrafters is seeking an Assistant Manager to act as a leader in the absence of, or in support of the Store Manager and to behave as a business owner within the LensCrafters organization. You will represent LensCrafters as the premier destination for vision needs and deliver key performance metrics.

In this role you will partner with the store manager to lead a team, provide training and guidance, and ensure compliance with company policies while delivering quality customer care and achieving