Licensed Team Lead-Bellingham, MA-LensCrafters

EssilorLuxottica; Bellingham (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

LensCrafters is seeking a Licensed Team Lead in Bellingham, MA. This role focuses on delivering exceptional customer service, guiding sales, and overseeing key optical and lab processes to ensure high-quality eyewear and patient experiences.

The position requires a valid state Opticianry license, strong optical knowledge, leadership skills, and a commitment to training staff while maintaining store standards. This is a frontline leadership role in a retail optical setting.

Qualifications

• HS diploma/GED required.
• Current & valid state Opticianry license required.
• Strong optical & retail experience.
• Knowledge of current optical theory & merchandise.
• Strong interpersonal skills.
• Strong basic math skills.
• Sales skills.
• Problem solving ability.
• Familiarity with cash registers, computers & calculators.
• Leadership & training experience.
• Edging & mounting experience.
• Basic optics knowledge & optical measurement experience.

Responsibilities

• Ensure LensCrafters team provides unsurpassed customer service.
• Assist customers with selections; provide recommendations.
• Act as an alternate store key holder.
• Provide lens knowledge; answer questions and recommend eyewear.
• Perform accurate digital measurements and basic adjustments.

Skills

Customer service

Retail experience

Leadership

Interpersonal skills

Sales skills

Math skills

Cash register

Edging & mounting

Optical measurements

Problem solving

Education

HS diploma/GED

State Opticianry license

Job description

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Licensed Team Lead-Bellingham, MA-LensCrafters

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The Licensed Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

MAJOR DUTIES AND RESPONSIBILITIES

While working in Retail

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Assists customers with selections, provides recommendations, assists sales associates
• Serves as a responsible alternate store key holder

Under current & valid state Opticianry license performs the following: provide expertise & product knowledge on lens choices based on the patient’s vision needs & OD prescription, adjust and/or repair eyewear as needed, present & dispense eyewear, performs accurate digital measurements

While working in Lab, if applicable

• Custom fits glasses & precisely place prescription in lenses
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensures finished eyewear meets optical standards & customer requirements
• Creates a safe working environment for all, demonstrates safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

BASIC QUALIFICATIONS

• HS diploma/GED
• Current & valid state Opticianry license
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

PREFERRED QUALIFICATIONS

• State licensure (if applicable) &/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• Optical machinery/instruments experience