Lead Massage Therapist, Upper West Side

SmartRecruiters, Inc.; New York (NY); On-site; USD 28,000 - 66,000; Full time

Benefits offered by this job

Complimentary club membership

Personal training access

Pilates access

Spa and shop discounts

Job summary

Equinox in New York City is seeking a Lead Massage Therapist to ensure a memorable experience for members and clients. You will greet guests, orient them to spa facilities, and provide services. The role includes hiring/coaching staff, marketing outreach, and daily operations management.

The ideal candidate holds a valid NY Massage Therapy License, demonstrates leadership, excels in service, and thrives in a fast-paced environment. Benefits include competitive salaries and club perks.

Qualifications

• Must possess a valid NY Massage Therapy License.
• Management or leadership experience.
• Excellent customer service skills.
• Friendly and outgoing personality.
• Efficient in a fast-paced environment.
• Basic math and money handling skills.
• Excellent communication and listening skills.
• Must be a team player.

Responsibilities

• Interview, hire and coach staff members.
• Outreach marketing for the spa.
• Manage daily operations including inventory, client relationships and budgets.
• Perform up to 20 treatments per week.
• Provide orientation tour, explaining spa amenities and answering questions.
• Describe treatments, packages, services, hours of operation.
• Actively promote the spa, treatments and promotions.
• Handle guests' questions professionally and courteously.
• Maintain a safe, clean spa environment.

Skills

Customer service

Leadership

Communication

Team player

Money handling

Math

Computer skills

Education

New York Massage Therapy License

Job description

WHO WE ARE

Equinox is a category of one, setting the global standard for luxury health, wellness, and hospitality. Our spaces are intentionally elevated, our standards uncompromising, and our expectations high. We attract people who take pride in excellence, care deeply about quality, and want to be part of something that feels different the moment you walk through the door. We are builders, operators, and innovators who believe great environments and meaningful human connection change lives. Diversity, belonging, and ownership aren’t slogans here, they’re how we work. At Equinox, colleagues don’t just support the business; they shape the future of wellness. Because for us, it’s not fitness. It’s life.

WHAT WE DO

We create premium, immersive experiences where performance, hospitality, design, and human connection converge—and every detail matters. This is not a traditional fitness environment. It is a place where high standards, accountability, and pride in craft define the work. Fueled by an entrepreneurial mindset, we trust our people with real responsibility and real impact. Growth is earned through action, learning is hands‑on, and careers are built by those who want to operate at the highest level. At Equinox, we don’t just offer opportunities—we offer long‑term pathways for people who want to do meaningful work in an environment that expects more and delivers more.

Job Description

We are looking for an energetic, creative, and enthusiasticLead Massage Therapistto join the Equinox team! This is a great position for a candidate looking to make a significant impact in a growing and dynamic organization.

The Lead Massage Therapist is responsible to help ensure a memorable experience for our members and clients. This includes greeting members as they enter the facilities, orienting spa clients to the spa facilities, and providing services to clients.

Job responsibilities include but are not limited to the following:

• Interview, hireand coachstaff members
• Outreach marketing for the spa
• Manage daily operations including inventory management, client relationships, and driving the business to achieve financial goals and budgets
• Perform up to 20 treatments per week
• Provide orientation tour, explaining spa amenities offered and answering guests' questions
• Provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation
• Actively promote the spa, treatments, services, sessions, and retail, as well as programming promotions.
• Handle guests' questions and concerns professionally and courteously
• Maintain a safe, clean, and well‑organized spa environment through consistent monitoring of the locker/facility area

Qualifications

The successful candidate must have the following experience, skills, and education:

• Must possess a valid NY Massage Therapy License
• Management or leadership experience
• Enthusiasm and possession of excellent customer service skills
• Must enjoy working with people with a friendly and outgoing personality
• Able to be efficient and productive in a fast‑paced environment
• Basic math and money handling skills
• Excellent communication, listening, and computer skills
• Must be a team player

Pay Transparency: $48.50 per session, $20.00/hr (non session work), ability to earn bonus pay

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salaries, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.