Licensed Practical Nurse (LPN) – Full-Time, Call Center Remote | Compact License Required

Call 4 Health; Alabama; Remote; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

Call 4 Health is seeking an experienced Licensed Practical Nurse (LPN) for a fully remote position. The LPN will manage Electronic Health Records (EHR) and patient portals, educate patients, troubleshoot RPM equipment, and counsel patients with chronic diseases.

The role includes follow-ups between provider visits and medication refills within protocol and scope of practice. Responsibilities include coordinating care, processing refills, managing referrals, and ensuring clear communication among

Qualifikationen

• Licensed Practical Nurse certificate required.
• 2-4 years of full-time LPN experience in primary care/settings preferred.
• Experience using at least two electronic health record (EHR) systems.
• Active multistate LPN license with eNLC; willingness to obtain additional licenses on request.

Aufgaben

• Monitor and respond to EHR inboxes and patient portal requests per protocols.
• Process prescription refills; coordinate follow-up care after discharge or surgery.
• Facilitate referrals and prior authorization requests requiring clinical input.
• Educate patients on RPM results and chronic disease management.
• Screen for clinical trial eligibility and perform follow-up tasks.
• Support healthcare team and enhance patient care delivery.

Kenntnisse

Teamwork

Leadership

Customer Service

Quality

Organization & Time Management

Ausbildung

Licensed Practical Nurse certificate

2-4 years of clinical LPN experience

2+ EHR systems experience

Multistate LPN license (eNLC)

Tools

EHR systems

Jobbeschreibung

Job Summary

The Licensed Practical Nurse (LPN) will play a crucial role within the Call 4 Health care team, operating in a remote capacity. In this role, the LPN will support Call 4 Health clients by efficiently managing Electronic Health Records (EHR) and patient portals. In addition, the LPN will provide patient education, troubleshoot Remote Patient Monitoring (RPM) equipment and results, counsel patients with chronic diseases, follow up with patients between provider visits, and refill medications in accordance with established protocols and within the LPN scope of practice. The LPN will follow established protocols to facilitate effective communication among healthcare professionals and patients, ultimately enhancing patient outcomes and relieving provider stress.

Job Details

Description

The Licensed Practical Nurse (LPN) will play a crucial role within the Call 4 Health care team, operating in a remote capacity. In this role, the LPN will support Call 4 Health clients by efficiently managing Electronic Health Records (EHR) and patient portals. In addition, the LPN will provide patient education, troubleshoot Remote Patient Monitoring (RPM) equipment and results, counsel patients with chronic diseases, follow up with patients between provider visits, and refill medications in accordance with established protocols and within the LPN scope of practice. The LPN will follow established protocols to facilitate effective communication among healthcare professionals and patients, ultimately enhancing patient outcomes and relieving provider stress.

Job Summary

The Licensed Practical Nurse (LPN) will play a crucial role within the Call 4 Health care team, operating in a remote capacity. In this role, the LPN will support Call 4 Health clients by efficiently managing Electronic Health Records (EHR) and patient portals. In addition, the LPN will provide patient education, troubleshoot Remote Patient Monitoring (RPM) equipment and results, counsel patients with chronic diseases, follow up with patients between provider visits, and refill medications in accordance with established protocols and within the LPN scope of practice. The LPN will follow established protocols to facilitate effective communication among healthcare professionals and patients, ultimately enhancing patient outcomes and relieving provider stress.

Duties And Responsibilities

• Monitor physician EHR inboxes and patient portal requests, perform tasks within the LPN scope of practice, and respond to patient inquiries according to established protocols.
• Process prescription refill requests in accordance with established client protocols and applicable LPN scope of practice; notify providers; ensure patient-care tasks are completed for critical results; and coordinate follow-up care after discharge or surgery.
• Facilitate referrals and collaborate on prior authorization requests requiring clinical consultation, while also assisting with requests from hospitals, public health departments, nursing homes, funeral homes, and Departments of Labor or Motor Vehicles.
• Manage Remote Patient Monitoring (RPM) results by tracking patients' real-time disease results and providing education on the management of chronic diseases such as diabetes, hypertension, and
• Medically screen and qualify patients for clinical trials and perform related follow-up and patient
• Carry out additional responsibilities as needed to assist the healthcare team and enhance the delivery of patient care.

Education And/or Experience

• Licensed Practical Nurse certificate
• Minimum of 2-4 years of full-time clinical experience as an LPN, particularly in primary care for adult, pediatric, and geriatric patients. Experience in OB/GYN, orthopedics, ambulatory care, or home health is also preferred.
• Experience using at least two electronic health record (EHR) systems is
• An active, unencumbered LPN license with multistate privileges under the Enhanced Nurse Licensure Compact (eNLC), where Additional noncompact state licensure is considered an asset, and candidates must be willing to obtain additional licenses at the company's request.

Qualifications And Skills

• Teamwork: Demonstrated ability to collaborate effectively with peers, cross-functional teams, and client teams.
• Leadership: Proactive in stepping up to lead when necessary, capable of motivating colleagues, helping troubleshoot problems, and sharing knowledge to enhance team performance.
• Customer Service: Exceptional empathy, patience, and active listening skills to understand and address patient needs effectively.
• Quality: Strong attention to detail in charting, including correct grammar, spelling, and medical terminology, to ensure complete and accurate patient documentation.
• Organization & Time Management: Highly organized, capable of handling and documenting tasks, delegating to others where appropriate, and providing thorough communication to providers, patients, and staff.

Physical Requirements

• The employee must be able to sit for extended periods, talk, and engage in active listening without visual contact with patients.
• Occasional standing and the use of hands for operating office equipment are required, with infrequent stooping, kneeling, or crouching.
• Ability to hear in normal range and wear a headset/earpiece.
• Good visual acuity to read computer screens, scripts, forms,
• Able to work remotely at home in a private HIPAA-compliant
• Able to house company equipment needed to perform the
• Broadband internet
• Participation (via telephone or video) in staff

Work Environment

• Able to thrive in a fast-paced
• Demonstrated capability to maintain professional relationships with diverse
• Must be flexible and adaptable to change, managing stress
• May require occasional overtime or adjusted start

Document Control

Version

2.0 - Revised Job Description

Effective Date

August 3, 2026

Last Reviewed

August 3, 2026

Approved By

Human Resources

Revision Summary

Revised the previously used 2025 LPN job description for fully remote operations, corrected eNLC terminology, clarified medication-refill responsibilities, and added formal document- control information.

Supersedes

Licensed Practical Nurse (LPN) Job Description 2025

This job description may be changed or modified with or without notice based on department, client, and/or company needs.