Bilingual LPN - 259236

Medix™; United States; Remote; USD 33.000 - 36.000; Vollzeit

Zusammenfassung

Medix is seeking a bilingual LPN or LVN to join its remote clinical team as a Clinical Interviewer. This 100% remote role involves telephone-based medication outreach, information gathering, and escalation within established protocols.

You must have an active LPN/LVN license, be bilingual, and comfortable in a fast-paced, metrics-driven environment. Work Mon-Fri 11:30 AM–8 PM EST and reside anywhere in the United States.

Qualifikationen

• Must be bilingual and hold an active LPN/LVN license.
• Experience with telephonic outreach is a plus.
• Strong verbal and written communication skills.
• Ability to learn and navigate multiple electronic platforms.

Aufgaben

• Conduct outbound telephone calls with members to gather medication-related information.
• Review prescription medications, OTC products, vitamins, herbal products, and supplements with members.
• Discuss medication use, adherence, side effects, affordability, and barriers impacting treatment.
• Record call details, assessments, and outcomes in electronic systems.
• Follow clinical protocols and escalation procedures.

Kenntnisse

Bilingual

Verbal communication

Written communication

Microsoft Office

Ausbildung

LPN/LVN program completion

LPN/LVN license

Tools

Microsoft Office

Jobbeschreibung

Bilingual Remote LPN/LVN – Clinical Interviewer

100% Remote | $24–$26/hour | Monday–Friday 11:30 - 8 PM EST (Can reside anywhere in the U.S. to be considered)

**Must be bilingual and hold an active LPN/LVN license to be considered.**

A healthcare services organization is seeking an experienced Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN) to join its remote clinical team. This position supports healthcare members through telephone-based medication outreach, information gathering, education, and appropriate clinical escalation.

The ideal candidate is comfortable speaking with members by phone, reviewing medication information, documenting accurately, and working in a fast-paced environment with established quality and productivity goals.

What You’ll Do

• Conduct outbound telephone calls with members to gather medication-related information.
• Confirm member identity and follow required privacy and consent procedures.
• Review prescription medications, OTC products, vitamins, herbal products, and supplements with members.
• Discuss medication use, adherence, side effects, affordability, and other barriers that may impact treatment.
• Identify medication-related concerns and document relevant findings.
• Provide members with clear, easy-to-understand medication education within your scope of practice.
• Reinforce proper medication use, administration, storage, and adherence techniques.
• Recognize situations requiring additional clinical attention and route concerns to the appropriate team member.
• Work alongside pharmacists, care coordinators, and other healthcare professionals when follow-up is needed.
• Accurately record call details, assessments, and outcomes within designated electronic systems.
• Follow established workflows, call guides, clinical protocols, and escalation procedures.
• Maintain productivity, quality, and documentation standards in a high-volume environment.
• Participate in coaching, quality assurance reviews, audits, and ongoing training.
• Effectively manage multiple applications and systems while conducting calls and completing documentation.

What We’re Looking For

• Completion of an accredited LPN or LVN program.
• Current and unrestricted LPN/LVN license.
• Prior healthcare experience; telephonic outreach experience is a plus.
• Strong verbal and written communication skills.
• Comfortable working in a fast-paced, metrics-focused environment.
• Strong attention to detail and accurate documentation skills.
• Ability to learn and navigate multiple electronic platforms.
• Working knowledge of Microsoft Office.

Nice-to-Have Experience

Candidates with any of the following backgrounds are encouraged to apply:

• Medication Therapy Management (MTM)
• Medication adherence or medication reconciliation
• Transition of Care programs
• Medicare or Medicaid populations
• Clinical call center or telephonic nursing
• Patient/member education or outreach

Schedule & Compensation

• $24–$26/hour
• Monday–Friday
• Operating hours: M-F 11:30 AM - 8 PM EST
• 100% remote

This is a great opportunity for an LPN/LVN looking to utilize their clinical background in a fully remote setting while providing meaningful support to members through medication education and outreach.