Brokerage Direct Sales Supervisor

Farmers Group Inc.; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k)

Medical

Vision

HSA/FSA

Job summary

Farmers in Kentucky is seeking a supervisor to lead a team of contact center agents selling personal lines products, focusing on customer experience and performance. You will coach staff, analyze data, ensure regulatory compliance, and drive improvements.

The role combines in-office collaboration with flexible remote work within a hybrid model. A high school diploma is required; a bachelor's is preferred and a P&C license must be obtained within 30 days.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• P&C Insurance License required within 30 days of start.
• Three years in personal lines sales, preferably in a call center.
• Knowledge of direct sales methods and procedures.

Responsibilities

• Supervises assigned multi line personnel by developing staff performance and skills via leadership, coaching, motivation, and recognition.
• Monitors multiple systems to qualify risk and ensure risk is placed with proper carrier; oversees team performance including sales, customer experience, quality, efficiency, attendance and regulatory compliance.
• Identifies process and performance deficiencies and recommends actions to improve sales and resolve operations problems; implements corrective action as directed.
• Stays current on underwriting guidelines and coordinates unit activities to meet objectives.

Skills

Leadership

Coaching

Analytical skills

PC skills

Education

High school diploma or equivalent

Bachelor's degree preferred

P&C Insurance License within 30 days

Tools

MS Office

Job description

Select how often (in days) to receive an alert:

35946

We are Farmers – where ambition meets opportunity.

At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head‑on, learn from every experience and measure our impact on the customers who trust us.

Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

• Leads, manages and supports an assigned team of contact center agents to efficiently and effectively sell multiple assigned personal lines products to direct inbound prospective customers.
• Focuses on continuous improvement of customer experience, team performance and company results by leveraging operational resources to analyze and evaluate data and taking action.
• Consistently evaluates inquiries to provide feedback and coaching to employees regarding performance and regulatory compliance.

Essential Job Functions

• Supervises assigned multi line personnel by developing staff performance and skills via leadership, coaching, motivation, and recognition. Monitors multiple systems to qualify risk and insure risk is placed with proper carrier. Monitors all aspects of team performance, including but not limited to, sales performance, customer experience, work product quality, efficiency, attendance and compliance with established company and regulatory guidelines.
• Identifies process and performance deficiencies and recommends courses of action to improve sales and resolve operations problems for the assigned unit. Implements corrective action as directed. Investigates and resolves escalated customer issues. Interprets and communicates procedural and regulatory changes to assigned staff. Compiles periodic and ad hoc reports and analyses as required.
• Participates in special projects and performs other duties as assigned. Ensures staff completes continuing education is maintained on all Property & Casualty lines of business.
• Stays current on latest underwriting guidelines for various carriers and products. Coordinates unit activities with other units as required to meet common objectives.

Education Requirements

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• Current P&C Insurance License required within 30 days of start.

Experience Requirements

• Three years in personal lines sales, preferably in a call center environment, or equivalent experience in retail sales.
• Knowledge of direct sales methods and procedures

Special Skill Requirement

• Leadership and supervisory skills including mentoring/coaching skills.
• Strong analytical and statistical skills. Strong PC and software skills.
• Farmers offers a competitive salary commensurate with experience, qualifications and location.
  • o CA Only: $72,300 - $123,090
  • o CO & ME:$67,950 - $106,040
  • o HI/IL/MN/VT Only:$67,950 - $113,520
  • o MA Only:$67,950 - $113,520
• • o MD & VA:$67,950 - $113,520
  • o DC/NJ/NY/OH Only: $67,950 - $123,090
  • o Albany County, NY/Cleveland, OH: $72,300 - $106,040
  • o WA Only: $80,168 - $129,000
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Vision
• Health Savings and Flexible Spending Accounts

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.