Licensed Optician: Precision Eyewear & Premium Service

EssilorLuxottica; Mission Viejo (CA); On-site; USD 34,000 - 54,000; Full time

Job summary

LensCrafters, part of EssilorLuxottica, is hiring a licensed optician to deliver exceptional eyewear and customer service in our Mission Viejo store. You will custom fit glasses, take precise measurements, and ensure finished eyewear meets high standards and customer expectations.

In this role you will be a leader in optical knowledge, use an iPad/tablet and POS systems, and collaborate with the team to meet store KPIs.

Qualifications

• High School graduate or equivalent.
• State Licensure.
• Optical dispensing experience.
• Strong customer service skills: communicator, listener & team builder.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills - ability to use & carry an iPAD/tablet.
• Familiarity with POS, computers & calculators.
• Embrace new technology & change.
• Previous customer service & retail experience.

Responsibilities

• Welcome all customers, set expectations with customers
• Custom fit glasses & precisely place prescription in lenses
• Acts as a leader in optical acumen
• Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs
• Assists team with complex product needs & prescriptions
• Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven
• Ability to multi-task, prioritize & manage time with competing priorities
• Strive to achieve exceptional results on Brand KPIs & competencies
• Take pride in store appearance, help to keep store clean, attractive & organized
• Inform management of safety opportunities; demonstrates safe work practices
• Resourceful, self-motivated with a desire for continual learning, improvement & results
• Adhere to company policies & procedure, including discounts, promotions & inventory management

Job description

LensCrafters, part of EssilorLuxottica, is hiring a licensed optician to deliver exceptional eyewear and customer service in our Mission Viejo store. You will custom fit glasses, take precise measurements, and ensure finished eyewear meets high standards and customer expectations.

In this role you will be a leader in optical knowledge, use an iPad/tablet and POS systems, and collaborate with the team to meet store KPIs.