Licensed Optician - Mentor, OH - LensCrafters

LensCrafters; Mentor (OH); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters in Mentor, Ohio is looking for a dedicated optical dispensing professional to provide exceptional customer service and precision fitting of eyewear. Candidates must possess a high school diploma or equivalent, state licensure, and prior experience in optical dispensing. Strong communication, basic math, and technology skills are essential. The role includes maintaining an organized store environment and adhering to company policies. Benefits may include health care, retirement savings, and employee discounts.

Qualifications

• High School diploma and State Licensure required.
• Experience in optical dispensing and strong customer service skills are needed.
• Candidates should be resourceful and embrace new technology.

Responsibilities

• Welcome customers and manage their expectations.
• Fit and adjust eyewear to meet customer needs.
• Assist team with complex product needs and prescriptions.

Skills

Customer service skills

Optical dispensing experience

Strong basic math skills

Resourcefulness

Proactive problem-solving

Familiarity with technology

Education

High School graduate or equivalent

State Licensure

Tools

POS system

iPAD/tablet

Job description

Major Duties & Responsibilities

• Welcome all customers, set expectations with customers
• Custom fit glasses & precisely place prescription in lenses
• Acts as a leader in optical acumen
• Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs
• Assists team with complex product needs & prescriptions
• Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven
• Ability to multi-task, prioritize & manage time with competing priorities
• Strive to achieve exceptional results on Brand KPIs & competencies
• Take pride in store appearance, help to keep store clean, attractive & organized
• Inform management of safety opportunities; demonstrates safe work practices
• Resourceful, self-motivated with a desire for continual learning, improvement & results
• Adhere to company policies & procedure, including discounts, promotions & inventory management

Basic Qualifications

• High School graduate or equivalent
• State Licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener & team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Selling skills – ability to use & carry an iPAD/tablet
• Familiarity with POS, computers & calculators
• Embrace new technology & change

Preferred Qualifications

• Previous customer service & retail experience

Benefits

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.