Licensed Optician - Mentor, OH - LensCrafters

EssilorLuxottica; Mentor (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off/vacation

Employee discounts

Job summary

EssilorLuxottica in Mentor, Ohio is hiring for a Full-Time position requiring optical dispensing expertise and exceptional customer service skills. The role involves welcoming customers, fitting glasses, and ensuring customer satisfaction through detailed adjustments and thorough product knowledge.

The ideal candidate should be a High School graduate with State Licensure and experience in optical dispensing. The company offers competitive pay, benefits, and a supportive work environment.

Qualifications

• High School graduate or equivalent.
• State Licensure is required.
• Optical dispensing experience is necessary.
• Strong customer service skills: communicator, listener & team builder.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills with the ability to use a tablet.
• Familiarity with POS, computers & calculators.
• Ability to embrace new technology & change.

Responsibilities

• Welcome all customers and set expectations.
• Custom fit glasses and adjust prescription in lenses.
• Act as a leader in optical acumen.
• Accurately adjust/fit eyewear with attention to detail.
• Assist team with complex product needs & prescriptions.
• Use technology accurately despite time pressure.
• Explore root causes of customer issues and ensure satisfaction.
• Multi-task and prioritize with competing priorities.
• Strive to achieve exceptional results on Brand KPIs.
• Maintain store appearance and keep it organized.
• Inform management of safety opportunities and follow safety practices.
• Be resourceful and self-motivated with a desire for improvement.

Job description

Requisition ID:914638
Store #:000623 LensCrafters
Position:Full-Time
Total Rewards:Benefits/Incentive Information

Major Duties & Responsibilities

• Welcome all customers, set expectations with customers
• Custom fit glasses & precisely place prescription in lenses
• Acts as a leader in optical acumen
• Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs
• Assists team with complex product needs & prescriptions
• Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven
• Ability to multi-task, prioritize & manage time with competing priorities
• Strive to achieve exceptional results on Brand KPIs & competencies
• Take pride in store appearance, help to keep store clean, attractive & organized
• Inform management of safety opportunities; demonstrates safe work practices
• Resourceful, self-motivated with a desire for continual learning, improvement & results
• Adhere to company policies & procedure, including discounts, promotions & inventory management

Basic Qualifications

• High School graduate or equivalent
• State Licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener & team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Selling skills - ability to use & carry an iPAD/tablet
• Familiarity with POS, computers & calculators
• Embrace new technology & change

Preferred Qualifications

• Previous customer service & retail experience

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.