Licensed Optician - LensCrafters - Mentor, OH

Luxottica; Mentor (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Bonus/commission plan

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters in Mentor, OH is seeking a Licensed Optician to deliver exceptional service and craft high-quality eyewear. You will fit, adjust, and measure eyewear, using tablets and POS tools, while educating customers on lens options and fashion trends.

The role emphasizes accuracy, teamwork, and a customer-first approach, with opportunities for growth within EssilorLuxottica’s eyewear network. Join us to help customers see clearly and feel cared for.

Qualifications

• High School diploma or equivalent is required.
• State Licensure is required.
• Optical dispensing experience preferred.
• Strong customer service and communication skills.
• Knowledge of merchandise and fashion trends helpful.
• Selling skills and comfort using an iPad/tablet are desired.
• Familiarity with POS, computers, and calculators is a plus.
• Willingness to embrace new technology and change.

Responsibilities

• Welcome customers and set expectations.
• Custom fit glasses and place prescriptions in lenses.
• Lead with optical knowledge and professional service.
• Take and record measurements; adjust eyewear to fit precisely.
• Assist team with complex product needs and prescriptions.
• Use technology accurately under time pressure and with multiple customers.
• Maintain store appearance and organization; ensure safety and cleanliness.
• Inform management of safety opportunities and follow procedures.
• Be proactive, analyze root causes, and focus on customer satisfaction.
• Multi-task and prioritize competing priorities to meet KPIs.

Skills

Customer service

Communication

Teamwork

Sales skills

Technology aptitude

Math skills

Education

High School diploma or equivalent

State Licensure

Tools

POS systems

Tablet / iPad

Job description

Licensed Optician - LensCrafters - Mentor, OH

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.

MAJOR DUTIES & RESPONSIBILITIES

• Welcome all customers, set expectations with customers
• Custom fit glasses & precisely place prescription in lenses
• Acts as a leader in optical acumen
• Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs
• Assists team with complex product needs & prescriptions
• Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven
• Ability to multi-task, prioritize & manage time with competing priorities
• Strive to achieve exceptional results on Brand KPIs & competencies
• Take pride in store appearance, help to keep store clean, attractive & organized
• Inform management of safety opportunities; demonstrates safe work practices
• Resourceful, self-motivated with a desire for continual learning, improvement & results
• Adhere to company policies & procedure, including discounts, promotions & inventory management

BASIC QUALIFICATIONS

• High School graduate or equivalent
• State Licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener & team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Selling skills – ability to use & carry an iPAD/tablet
• Familiarity with POS, computers & calculators
• Embrace new technology & change

PREFERRED QUALIFICATIONS

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

Nearest Major Market: Cleveland

Nearest Secondary Market: Akron

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