Licensed Optician - Expert Eyewear & Patient Experience

EssilorLuxottica; Dartmouth (MA); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Employee discounts

Bonus potential

Job summary

LensCrafters, part of EssilorLuxottica, is seeking an eyewear specialist to provide exceptional patient experiences through precise measurements, eyewear fitting, and product recommendations.

You will engage with customers, leverage technology, and collaborate with the Practice Manager to ensure patient satisfaction and adherence to policies. This role requires an active optical license and strong service skills.

Qualifications

• High School graduate or equivalent.
• Active state optical licensure; must maintain license.
• Strong customer service skills: communicator, listener, and team builder.
• Knowledge of inventory management systems.
• Strong basic math skills.
• Sales skills – ability to use and carry a tablet.
• Embraces new technology and change.

Responsibilities

• Custom fits glasses and precisely places prescription in lenses.
• Measures and fits eyewear accurately and ensures quality.
• Explores patient needs with open-ended questions.
• Supports peers with complex product needs and prescriptions.
• Strives to exceed patient expectations and KPIs.
• Sells on your feet 80%-100% of the time.

Skills

Customer service

Inventory management

Basic math

Sales skills

Technology adoption

Education

High School diploma or equivalent

Job description

LensCrafters, part of EssilorLuxottica, is seeking an eyewear specialist to provide exceptional patient experiences through precise measurements, eyewear fitting, and product recommendations.

You will engage with customers, leverage technology, and collaborate with the Practice Manager to ensure patient satisfaction and adherence to policies. This role requires an active optical license and strong service skills.