Licensed Optician: Crafting Precision Eyewear & Service

LensCrafters; Reno (NV); On-site; USD 25,000 - 50,000; Full time

Job summary

LensCrafters is seeking a Licensed Optician to deliver the brand value and provide exceptional eyewear fitting in our Reno, NV store. You will help customers with precise measurements, frame selections and lens options, using iPad tools and POS systems to ensure accurate prescriptions and a legendary customer experience.

The role requires state licensure, optical dispensing experience and strong service skills.

Qualifications

• High School graduate or equivalent.
• State Licensure.
• Optical dispensing experience.
• Strong customer service skills: communicator, listener & team builder.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills – ability to use & carry an iPAD/tablet.
• Familiarity with POS, computers & calculators.
• Embrace new technology & change.

Responsibilities

• Welcome all customers, set expectations with customers.
• Custom fit glasses & precisely place prescription in lenses.
• Acts as a leader in optical acumen.
• Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs.
• Assists team with complex product needs & prescriptions.
• Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools.
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven.
• Ability to multi-task, prioritize & manage time with competing priorities.
• Strive to achieve exceptional results on Brand KPIs & competencies.
• Take pride in store appearance, help to keep store clean, attractive & organized.
• Inform management of safety opportunities; demonstrates safe work practices.
• Resourceful, self-motivated with a desire for continual learning, improvement & results.
• Adhere to company policies & procedure, including discounts, promotions & inventory management.

Skills

Optical dispensing experience

Strong customer service

iPad/tablet selling

POS familiarity

Attention to detail

Education

High school diploma or equivalent

State Licensure

Job description

LensCrafters is seeking a Licensed Optician to deliver the brand value and provide exceptional eyewear fitting in our Reno, NV store. You will help customers with precise measurements, frame selections and lens options, using iPad tools and POS systems to ensure accurate prescriptions and a legendary customer experience.

The role requires state licensure, optical dispensing experience and strong service skills.