Licensed Optician Assistant Manager - Lead Vision Care

EssilorLuxottica Group; Santa Ana (CA); On-site; USD 37,000 - 58,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Bonus/commission plan

Job summary

LensCrafters in Santa Ana, CA is seeking a Licensed Assistant Manager Optician who will lead the store in the absence of the Store Manager and deliver exceptional vision care. You will supervise staff, drive sales, manage metrics, and ensure top customer experiences.

The role requires a valid state Opticianry license, prior management experience, and solid knowledge of retail operations. You will train the team, handle visual standards, and collaborate with doctors to maintain service excellence.

Qualifications

• High School graduate or equivalent.
• Current & valid state Opticianry license
• 1+ year(s) management/supervisory experience with direct reports
• Knowledge of retail operations, processes & policies
• Strong basic math skills
• Familiarity with cash register, computers & calculators
• Must have a strong command of the English language for all written correspondence & oral communication
• Demonstrated high-level of selling skills
• Proven ability to problem solve

Responsibilities

• Delivers quality & improvement to meet or exceed all key performance indicators (KPIs): Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
• Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results. Learns & understands the competition & market trends.
• Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results.
• Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery.
• Partners with store manager to lead a team through strong knowledge & skills.
• Provides training & guidance to team members.
• Delivers clear & constructive feedback in a timely manner.
• Informs store manager of any situation that may require any development or disciplinary action of others.
• Supports recruiting, helps select high caliber team & creates talent pipeline.
• Follows guidelines to optimally staff store.
• Shows great pride in the store appearance & executes visual directives.
• Strives to maintain positive working relationship with doctors.
• Adheres to & ensures compliance of team to Company policies & procedures. Meets or exceed all goals.
• Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems.
• Maintains a safe working environment for all.
• Works a flexible schedule, including nights & weekends.
• Under current & valid state Opticianry license perform the following: Provides expertise & product knowledge on lens choices based on the patient’s vision needs & doctor prescription.
• Adjusts &/or repairs eyewear.
• Presents and dispenses eyewear & creates a lasting impression.
• Performs accurate digital measurements.

Skills

Retail operations

Math skills

Cash handling

English proficiency

Sales skills

Problem solving

Education

High School diploma or equivalent

College degree or equivalent

Tools

POS systems

Computers

Calculators

Job description

LensCrafters in Santa Ana, CA is seeking a Licensed Assistant Manager Optician who will lead the store in the absence of the Store Manager and deliver exceptional vision care. You will supervise staff, drive sales, manage metrics, and ensure top customer experiences.

The role requires a valid state Opticianry license, prior management experience, and solid knowledge of retail operations. You will train the team, handle visual standards, and collaborate with doctors to maintain service excellence.