Licensed Optician - Assistant Manager

Luxottica; Franklin (TN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Bonuses and commission plan

Employee discounts

Health care and retirement benefits

Job summary

A leading eyewear retailer is seeking an Assistant Manager to provide leadership and help maximize sales at its Franklin, Tennessee location. Duties include managing key performance metrics, supporting the store manager, and delivering exceptional customer service. Candidates must possess a high school diploma, current opticianry license, and at least one year of supervisory experience. The role includes training team members and maintaining compliance with company policies, along with a flexible schedule including evenings and weekends.

Qualifications

• Minimum 1 year of management experience.
• Strong command of English for communication.
• Familiarity with retail operations and processes.
• Knowledge of retail operations, processes and policies.
• Strong basic math skills.
• Familiarity with cash registers, computers and calculators.
• Excellent written and oral English communication.
• Proven selling skills and customer focus.
• Demonstrated problem-solving abilities.

Responsibilities

• Deliver on key performance metrics.
• Support the store manager in driving business results.
• Provide training and guidance to team members.
• Maintain a safe working environment.
• Assist in recruiting high caliber team.
• Provides training and guidance to team members.
• Gives timely feedback and notes development needs to the store manager.
• Assists in recruiting and building a talent pipeline.
• Ensures staffing guidelines are followed and store policies are adhered to.
• Maintains store appearance and visual standards; supports relationships with doctors.
• Maintains a safe working environment and implements compliant practices.

Skills

Management skills

Customer service skills

Problem-solving skills

Strong selling skills

Basic math skills

Education

High School diploma or equivalent

Opticianry license

Tools

Cash register

Calculators

Computer literacy

Job description

GENERAL FUNCTION

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.

MAJOR DUTIES & RESPONSIBILITIES

• Delivers quality & improvement to meet or exceed all key performance indicators (KPIs):
  • Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
• Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results. Learns & understands the competition & market trends.
• Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results.
• Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery.
• Partners with store manager to lead a team through strong knowledge & skills.
• Provides training & guidance to team members.
• Delivers clear & constructive feedback in a timely manner.
• Informs store manager of any situation that may require any development or disciplinary action of others.
• Supports recruiting, helps select high caliber team & creates talent pipeline.
• Follows guidelines to optimally staff store.
• Shows great pride in the store appearance & executes visual directives.
• Strives to maintain positive working relationship with doctors.
• Adheres to & ensures compliance of team to Company policies & procedures. Meets or exceed all goals.
• Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems.
• Maintains a safe working environment for all.
• Works a flexible schedule, including nights & weekends.
• Under current & valid state Opticianry license perform the following:
  • Provides expertise & product knowledge on lens choices based on the patient’s vision needs & doctor prescription.
  • Adjusts &/or repairs eyewear.
  • Presents and dispenses eyewear & creates a lasting impression.
  • Performs accurate digital measurements.

BASIC QUALIFICATIONS

• High School graduate or equivalent
• Current & valid state Opticianry license
• 1+ year(s) management/supervisory experience with direct reports
• Knowledge of retail operations, processes & policies
• Strong basic math skills
• Familiarity with cash register, computers & calculators
• Must have a strong command of the English language for all written correspondence & oral communication
• Demonstrated high-level of selling skills
• Proven ability to problem solve

PREFERRED QUALIFICATIONS

• College degree or equivalent
• Previous experience in leadership position within retail & customer service industry
• Knowledge of basic optics
• Knowledge of current store merchandise
• State licensure (if applicable) &/or ABO Certification in non-licensed states
• Brand Final Inspector Certification
• Brand Quality, Fitting & Adjusting Program

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or [e-mail] .

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.