LensCrafters - Assistant Manager

Luxottica; Santa Ana (CA); On-site; USD 32,277 - 50,337; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

Luxottica is seeking an Assistant Manager for our store in Santa Ana, California. The Assistant Manager acts as a business owner, leading operations in the absence of the Store Manager. Key responsibilities include driving sales, managing team performance, and maintaining store appearance to exceed performance metrics.

Requirements include a high school diploma, management experience, and strong customer service skills. This position offers competitive pay and benefits, including health care and employee discounts.

Qualifications

• 1+ year(s) management/supervisory experience.
• Strong command of the English language.
• Knowledge of retail operations and policies.

Responsibilities

• Lead and support the store manager.
• Deliver quality and exceed key performance metrics.
• Maintain positive relationships with team and customers.

Skills

Management skills

Customer service

Problem-solving

Selling skills

Education

High School graduate or equivalent

College degree or equivalent (preferred)

Tools

Cash register

Computers

Job description

General Function

The Assistant Manager acts as a leader in the absence of, or in support of, the Store Manager and behaves as a business owner within the marketplace and LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community and delivers key performance metrics.

Major Duties & Responsibilities

• Delivers quality & improvement to exceed all key performance indicators (KPIs): Comp Sales, % Sales to Plan; Conversion & Customer Count; Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care; Exam Growth & Retention Goals; Net Promoter Score; Current year objectives.
• Strong understanding of retail business translating to positive sales, business results & understanding the market & competitors.
• Supports store business plans to maximize sales & profit.
• Partner with store manager to lead & develop team.
• Delivers clear, constructive, timely feedback & partners with Store Manager on development.
• Executes visual directives & maintains store appearance.
• Maintains positive working relationship with doctors.
• Promotes team compliance to all policies.
• Performs administrative duties.
• Works a flexible schedule, including nights & weekends.

Basic Qualifications

• High School graduate or equivalent.
• 1+ year(s) management/supervisory experience with direct reports.
• Knowledge of retail operations, processes & policies.
• Strong basic math skills.
• Familiarity with cash register, computers & calculators.
• Must have a strong command of the English language for all written correspondence & oral communication.
• Strong communicator & listener.
• Demonstrated high-level of selling skills.
• Proven ability to problem solve.

Preferred Qualifications

• College degree or equivalent.
• Previous experience in leadership position within retail & customer service industry.
• Knowledge of basic optics.
• Knowledge of current store merchandise.
• State licensure (if applicable) &/or ABO Certification in non-licensed states.
• Brand Final Inspector Certification.
• Brand Quality, Fitting & Adjusting Program.

Pay Range

23.43 - 36.54

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.