Assistant Manager

Luxottica; Traverse City (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

EssilorLuxottica is seeking an Assistant Manager for LensCrafters in Traverse City, MI. You will lead in the store in partnership with the Store Manager, drive sales, coach staff, and ensure excellent customer service while maintaining store standards and visual directives.

You’ll manage daily operations, support growth, and contribute to strong business results in a fast-paced optical retail environment.

Qualifications

• High School graduate or equivalent.
• 1+ year of management/supervisory experience with direct reports.
• Knowledge of retail operations, processes and policies.
• Strong basic math skills.
• Familiarity with cash register, computers and calculators.
• Strong command of English for written and oral communication.
• Strong communicator and listener.
• Demonstrated high-level of selling skills.
• Proven ability to problem solve.

Responsibilities

• Delivers quality and improvement to exceed KPIs (sales, conversion, customer count).
• Translates retail business to positive sales, market understanding and competitive awareness.
• Supports store business plans to maximize sales and profit.
• Partners with store manager to lead and develop team.
• Delivers clear, constructive, timely feedback and supports development.
• Executes visual directives and maintains store appearance.
• Promotes team compliance to all policies.
• Performs administrative duties.
• Works a flexible schedule, including nights and weekends.

Skills

Management experience

Retail operations knowledge

Customer service

Strong communication

Selling skills

English proficiency

Problem solving

Education

College degree or equivalent

Tools

Cash register

Computers

Calculators

Job description

JOB DESCRIPTION

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.

MAJOR DUTIES & RESPONSIBILITIES

• Delivers quality & improvement to exceed all key performance indicators (KPIs):
  • Comp Sales, % Sales to Plan; Conversion & Customer Count
  • Comp Growth
  • Increased Traffic
  • Store Operating Profitability
  • Continuity of Care, Exam Growth & Retention Goals
  • Net Promoter Score
  • Current year objectives
• Strong understanding of retail business translating to positive sales, business results & understanding the market & competitors
• Supports store business plans to maximize sales & profit
• Partner with store manager to lead & develop team
• Delivers clear, constructive, timely feedback & partners with Store Manager on development
• Executes visual directives & maintains store appearance
• Maintains positive working relationship with doctors
• Promotes team compliance to all policies
• Performs administrative duties
• Works a flexible schedule, including nights & weekends

BASIC QUALIFICATIONS

• High School graduate or equivalent
• 1+ year(s) management/supervisory experience with direct reports
• Knowledge of retail operations, processes & policies
• Strong basic math skills
• Familiarity with cash register, computers & calculators
• Must have a strong command of the English language for all written correspondence & oral communication
• Strong communicator & listener
• Demonstrated high-level of selling skills
• Proven ability to problem solve

PREFERRED QUALIFICATIONS

• College degree or equivalent
• Previous experience in leadership position within retail & customer service industry
• Knowledge of basic optics
• Knowledge of current store merchandise
• State licensure (if applicable) &/or ABO Certification in non-licensed states
• Brand Final Inspector Certification
• Brand Quality, Fitting & Adjusting Program

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.