Assistant Manager

Luxottica; Douglasville (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

Luxottica's LensCrafters location is seeking an Assistant Manager to lead in the Store Manager's absence and drive sales and customer satisfaction. You will act as a business owner, delivering KPIs and maintaining store standards.

The role requires 1+ year of supervisory experience, strong communication, and a solid understanding of retail operations. Expect a hands-on, customer-focused, schedule-flexible position with growth opportunities.

Qualifications

• 1+ year of management/supervisory experience with direct reports.
• Knowledge of retail operations, processes & policies.
• Strong basic math skills.
• Familiarity with cash register, computers & calculators.
• Strong command of English for written & oral communication.
• Strong communicator & listener.
• Demonstrated high-level selling skills.
• Proven ability to problem solve.

Responsibilities

• Delivers quality & improvement to exceed KPIs: sales, conversion, customer count, NPS, and traffic.
• Understands retail market and competition to drive store results.
• Supports store business plans to maximize sales & profit.
• Partners with Store Manager to lead & develop the team.
• Delivers constructive feedback and supports employee development.
• Executes visual directives and maintains store appearance.
• Maintains positive relationships with doctors.
• Promotes policy compliance across store.
• Performs administrative duties as needed.
• Works a flexible schedule including nights & weekends.

Skills

Retail leadership

Store operations

Team development

Sales skills

Communication

Problem solving

English language

Cash handling

Math skills

Multi-tasking

Education

College degree or equivalent

Tools

Cash register

Computers/Calculators

Job description

JOB DESCRIPTION

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.

MAJOR DUTIES & RESPONSIBILITIES

• Delivers quality & improvement to exceed all key performance indicators (KPIs):
  • Comp Sales, % Sales to Plan; Conversion & Customer Count
  • Comp Growth
  • Increased Traffic
  • Store Operating Profitability
  • Continuity of Care, Exam Growth & Retention Goals
  • Net Promoter Score
  • Current year objectives
• Strong understanding of retail business translating to positive sales, business results & understanding the market & competitors
• Supports store business plans to maximize sales & profit
• Partner with store manager to lead & develop team
• Delivers clear, constructive, timely feedback & partners with Store Manager on development
• Executes visual directives & maintains store appearance
• Maintains positive working relationship with doctors
• Promotes team compliance to all policies
• Performs administrative duties
• Works a flexible schedule, including nights & weekends

BASIC QUALIFICATIONS

• High School graduate or equivalent
• 1+ year(s) management/supervisory experience with direct reports
• Knowledge of retail operations, processes & policies
• Strong basic math skills
• Familiarity with cash register, computers & calculators
• Must have a strong command of the English language for all written correspondence & oral communication
• Strong communicator & listener
• Demonstrated high-level of selling skills
• Proven ability to problem solve

PREFERRED QUALIFICATIONS

• College degree or equivalent
• Previous experience in leadership position within retail & customer service industry
• Knowledge of basic optics
• Knowledge of current store merchandise
• State licensure (if applicable) &/or ABO Certification in non-licensed states
• Brand Final Inspector Certification
• Brand Quality, Fitting & Adjusting Program

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.