Licensed Optician

Certification TOGAF; Durham (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters is seeking a Licensed Optician to deliver brand value and exceptional service in a busy retail setting. You will custom-fit glasses, place prescriptions, and help clients select high-quality eyewear that meets their needs.

You will lead with optical knowledge, take precise measurements, and ensure finished eyewear aligns with safety and quality standards while staying current with fashion trends.

Qualifications

• High School graduate or equivalent.
• State Licensure as an Optician.
• Optical dispensing experience.
• Strong customer service and communication skills.
• Knowledge of store merchandise and basic math.
• Awareness of fashion trends and the ability to use an iPad/tablet.
• Familiarity with POS systems and calculators.
• Willingness to embrace new technology.

Responsibilities

• Welcome customers and set expectations.
• Custom fit glasses and place prescriptions in lenses.
• Lead in optical acumen within the team.
• Take and record measurements, adjust eyewear with attention to detail.
• Assist with complex product needs and prescriptions.
• Maintain safety, store appearance, and inventory discipline.
• Utilize technology efficiently under time pressure.
• Contribute to brand KPIs and customer satisfaction.

Skills

Customer service

Communication

Teamwork

Basic math skills

Attention to detail

Education

High School diploma

State Licensure

Tools

POS systems

iPad / Tablet

Calculators

Job description

Job Description

The Licensed Optician delivers the brand value proposition and helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service and perfectly crafted high quality eyewear which exceeds our customers’ expectations.

Major Duties & Responsibilities

• Welcome all customers, set expectations with customers
• Custom fit glasses and precisely place prescription in lenses
• Acts as a leader in optical acumen
• Take and record measurements, accurately adjust and fit eyewear with attention to detail, ensure finished eyewear meets standards and customer needs
• Assists team with complex product needs and prescriptions
• Accurate and thorough use of technology despite time pressure and customer volume, exceptional product knowledge, use of appropriate tools
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied and expectations are exceeded, solution driven
• Ability to multi‑task, prioritize and manage time with competing priorities
• Strive to achieve exceptional results on Brand KPIs and competencies
• Take pride in store appearance, help to keep the store clean, attractive and organized
• Inform management of safety opportunities; demonstrates safe work practices
• Resourceful, self‑motivated with a desire for continual learning, improvement and results
• Adhere to company policies and procedure, including discounts, promotions and inventory management

Basic Qualifications

• High School graduate or equivalent
• State Licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener and team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Sales skills – ability to use and carry an iPad or tablet
• Familiarity with POS, computers and calculators
• Embrace new technology and change

Preferred Qualifications

• Previous customer service and retail experience

Benefits

Benefits may include health care, retirement savings, paid time off or vacation, and various employee discounts.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the United States receive preference in accordance with Tribal Law.