Licensed Optician Cumberland Mall

Certification TOGAF; Atlanta (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters is seeking a Licensed Optician to deliver the brand value by providing legendary customer service and precisely crafted eyewear. You will help establish LensCrafters as the premier destination for vision needs in the community, ensuring high-quality eyewear and exceptional service.

Typical duties include fitting glasses, recording measurements, using technology efficiently, and supporting team needs while maintaining store standards and KPIs.

Qualifications

• High School graduate or equivalent.
• State Licensure for opticians.
• Optical dispensing experience is preferred.
• Strong customer service, communication and teamwork.

Responsibilities

• Welcome all customers and set expectations.
• Custom fit glasses and place prescriptions in lenses.
• Lead in optical knowledge and service quality.
• Take and record measurements; adjust eyewear precisely.
• Assist team with complex product needs and prescriptions.
• Use technology accurately under time pressure and maintain product knowledge.
• Ensure customer satisfaction and exceed expectations with solutions.
• Multi-task, prioritize and manage time with competing priorities.
• Contribute to Brand KPIs and store presentation.
• Maintain store appearance; keep it clean, attractive and organized.
• Report safety opportunities to management; follow safe practices.
• Be resourceful, self-motivated and open to learning and improvement.
• Adhere to policies on discounts, promotions and inventory.

Skills

Customer service

Communication

Team builder

Selling skills

iPad/tablet use

POS familiarity

Mathematics

Fashion awareness

Education

High School diploma

State Licensure

Tools

None specified

Job description

Introduction

LensCrafters is a place for visionaries. We’ve got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that’s why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world‑class vision care products, including iconic eyewear, advanced lens technology and cutting‑edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

Job Description

The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high‑quality eyewear which exceeds our customers’ expectations.

Major Duties & Responsibilities

• Welcome all customers, set expectations with customers
• Custom fit glasses & precisely place prescription in lenses
• Acts as a leader in optical acumen
• Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs
• Assists team with complex product needs & prescriptions
• Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven
• Ability to multi‑task, prioritize & manage time with competing priorities
• Strive to achieve exceptional results on Brand KPIs & competencies
• Take pride in store appearance, help to keep store clean, attractive & organized
• Inform management of safety opportunities; demonstrates safe work practices
• Resourceful, self‑motivated with a desire for continual learning, improvement & results
• Adhere to company policies & procedure, including discounts, promotions & inventory management

Basic Qualifications

• High School graduate or equivalent
• State Licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener & team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Selling skills – ability to use & carry an iPAD/tablet
• Familiarity with POS, computers & calculators
• Embrace new technology & change

Preferred Qualifications

• Previous customer service & retail experience

Benefits and Compensation

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EEO Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.