Licensed Optical Supervisor - The Collection at Forsyth

Warby Parker; Cumming (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid sick leave

Paid Holidays

Vacation days

Retirement savings plan (401(k))

Employee Stock Purchase Plan

Free eyewear

Job summary

A leading optical retail company is looking for an Optical Supervisor in Cumming, Georgia. You will be responsible for providing exceptional customer service, leading a team, and ensuring that all optical duties meet company standards. The ideal candidate has 2+ years of experience with a passion for eyewear and retail. This full-time position includes a comprehensive benefits package, including health insurance and paid time off.

Qualifications

• 2+ years of experience, including supervisor responsibilities.
• Passionate about the eyewear and retail industries.
• Open-minded, constantly learning and adapting.

Responsibilities

• Work directly with customers to meet eyewear needs.
• Ensure operations are executed to company standards.
• Lead and mentor the optical team.
• Maintain systems, inventory, and business operations.

Skills

Customer service

Detail-oriented

Communication

Optical expertise

Education

Licensed dispensing optician or ABO-certified optician

Job description

New Store Opening

Warby Parker is searching for an Optical Supervisor to join our growing team of in‑house optical professionals. In this role, you’ll rely on your optical prowess, friendly demeanor, and product expertise to create incredible customer experiences. Whether you’re helping longtime Warby Parker fans or first‑time wearers, you’ll leave them excited and confident about our glasses (our frames are really special, after all – take a peek at how our glasses are made). Acting as a keyholder to the store, you’ll help open and close up shop and maintain internal operations. As a leader of the team, you’ll foster an upbeat, productive work environment for the opticians and retail advisors. Our ideal candidate is an energetic self‑starter and a lifelong learner who’s eager to help Warby Parker grow. Sound like your cup of tea? Read on!

What you’ll do

Optical duties

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
• Use your expertise to explain prescription terminology and product offerings to customers

Leadership responsibilities

• Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards
• Drive the store vision and sales by providing above‑and‑beyond service on the floor and acting as the main contact for customer and operational questions
• Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like
• Help maintain general store systems, inventory databases, and business operations
• Foster and support a productive, positive employee culture in your store

Who you are

• A licensed dispensing optician in states that require a license or an ABO‑certified optician in non‑licensing states, with 2+ years of experience, including supervisor responsibilities
• Passionate about the eyewear and retail industries
• A clear, effective, and professional communicator – you can break down technical terms for customers to easily understand
• Dedicated to going above‑and‑beyond to make customers (and your teammates!) happy
• An energetic, positive team player who’s able to adapt in a fast‑paced, ever‑changing work environment
• Extremely detail‑oriented, cool under pressure, and capable of juggling a wide range of responsibilities
• Open‑minded – you’re constantly learning and challenging what you know
• Someone who takes your work very seriously, but not yourself
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees. For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data. For applicable postings, non‑exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.

Full‑time Employee Benefits

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• Paid Holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non‑birthing parents included)
• Short‑term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)
• Paid sick leave is accrued at a rate of 1 hour per every 26 hours worked; 5 paid holidays and 5–10 vacation days per year (after waiting period, depending on tenure and hours worked)

Part‑time Employee Benefits

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked)
• And more (just ask!)

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.