Licensed Optical Supervisor - The Mall at Short Hills

Warby Parker; Short Hills (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid sick leave

Retirement savings plan (401(k))

Employee Stock Purchase Plan

Free eyewear

Job summary

Warby Parker is looking for an Optical Supervisor in Short Hills, NJ, to enhance customer experiences with your optical expertise and leadership skills. The role includes mentoring staff and ensuring operational success daily.

Interested candidates should have a background in optical measurement and retail, along with a passion for eyewear. Comprehensive benefits and competitive compensation are offered, ensuring a rewarding workplace.

Qualifications

• 2+ years of experience in the optical field with supervisory responsibilities.
• Passion for eyewear and retail.
• Ability to communicate effectively with customers.

Responsibilities

• Work directly with customers to meet their eyewear needs.
• Lead and mentor the Optical team.
• Ensure operational standards are met.

Skills

Customer service

Optical measurements

Detail-oriented

Team leadership

Effective communication

Education

Licensed dispensing optician or ABO-certified optician

Job description

Warby Parker is searching for an Optical Supervisor to join our growing team of in-house optical professionals. This role leverages your optical expertise, friendly demeanor, and product knowledge to create exceptional customer experiences.

Optical Duties

• Work directly with customers to meet all of their eyewear needs.
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy.
• Ensure finished eyewear meets our optical standards and customer requirements.
• Explain prescription terminology and product offerings to customers.

Leadership Responsibilities

• Set the store up for success each day by ensuring all operational, service, and staff zoning procedures are executed to Warby Parker standards.
• Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions.
• Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program.
• Help maintain general store systems, inventory databases, and business operations.
• Foster and support a productive, positive employee culture in your store.

Qualifications

• A licensed dispensing optician in states that require a license or an ABO‑certified optician in non‑licensing states, with 2+ years of experience, including supervisor responsibilities.
• Passionate about the eyewear and retail industries.
• A clear, effective, and professional communicator who can break down technical terms for customers.
• Dedicated to going above‑and‑beyond to make customers and teammates happy.
• Energetic, positive team player able to adapt in a fast‑paced, ever‑changing work environment.
• Extremely detail‑oriented, cool under pressure, and capable of juggling a wide range of responsibilities.
• Open‑minded, constantly learning and challenging what you know.
• Someone who takes your work very seriously but not yourself.
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Compensation

We offer a comprehensive compensation package that includes a competitive base salary or hourly rate, as well as variable compensation for eligible employees. For applicable postings, non‑exempt employees are eligible for overtime pay if they work more than 40 hours in a workweek.

Benefits

Full‑Time Employees

• Health, vision, and dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non‑birthing parents included)
• Short‑term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)

Part‑Time Employees

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave
• And more (just ask!)

Equal Opportunity Employer

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Application Information

The application window for this position is anticipated to close on the apply before date listed. We encourage interested candidates to apply through our Career website.