Licensed Journeyman or Master Plumber

Cooper-Heating-and-Cooling; Broomfield (CO); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life/AD&D Insurance

401(k) with company match

Paid Time Off

Paid Holidays

Company Vehicle

Ongoing Training

Job summary

Cooper Heating & Cooling in Colorado is seeking a licensed Journeyman or Master Plumber to diagnose, repair, maintain, and install residential plumbing systems while delivering an exceptional customer experience. The role emphasizes safety, code compliance, and complete home solutions.

You will work with ServiceTitan, participate in on-call rotations, and educate customers on options, upgrades, and maintenance plans.

Qualifications

• Colorado Journeyman Plumber or Master Plumber license is required.
• Minimum 6 years of residential plumbing experience.
• Strong diagnostic and troubleshooting skills.

Responsibilities

• Diagnose, repair, maintain, and install residential plumbing systems and equipment.
• Service water heaters, tankless water heaters, fixtures, drains, and gas piping.
• Educate customers on repairs, options, and maintenance opportunities.
• Participate in on-call rotation and adhere to safety codes.

Skills

Diagnostic skills

Troubleshooting

Communication skills

Education

Journeyman/Master Plumber License

Tools

ServiceTitan

Rilla AI

Job description

About CooperFounded in 1978, Cooper Heating & Cooling, Inc. is proud to be one of Colorado’s largest and most trusted residential HVAC and home service companies. We were honored as a 2025 Denver Post Top Workplace, and we continue to grow by putting people first- our customers and our team.At Cooper, we believe in working hard, having fun, and taking care of each other. We’re redefining what it means to work in the trades by building a service-first, membership-driven model focused on Safety, Health, Comfort, and Efficiency. Our leadership culture is rooted in Drive – Integrity – Impact, and we’re committed to creating seamless, high-quality experiences for every customer.PurposeThe Journeyman or Master Plumber is responsible for diagnosing, repairing, maintaining, and installing residential plumbing systems while delivering an exceptional customer experience. This role combines technical expertise with customer education, helping homeowners make informed decisions about repairs, replacements, and system improvements.This position is open to licensed Journeyman and Master Plumbers who are passionate about delivering exceptional customer service, technical excellence, and complete home solutions.At Cooper, we believe in a consultative, customer-first approach. Our Plumbers utilize the Service MVP process to thoroughly evaluate customer concerns, identify opportunities to improve safety and efficiency, and present complete solutions. This role also requires participation in our emergency on-call rotation and a willingness to embrace technology, including Rilla AI call recording and coaching tools, to improve communication, customer experience, and professional development.What You'll DoTechnical DutiesDiagnose, repair, maintain, and install residential plumbing systems and equipment.Service water heaters, tankless water heaters, fixtures, faucets, toilets, drains, sewer systems, water filtration systems, and gas piping.Perform plumbing inspections and identify code, safety, efficiency, and reliability concerns.Conduct leak detection and troubleshooting for residential plumbing systems.Perform plumbing system replacements and upgrades according to company standards and local codes.Maintain accurate documentation of all findings, repairs, and recommendations.Use industry best practices and diagnostic tools to ensure accurate and efficient service.Customer Service & SalesGreet customers professionally and build rapport through effective communication.Listen actively to customer concerns and accurately summarize issues before providing solutions.Educate customers on system conditions, repair options, and replacement opportunities.Utilize the Service MVP process to perform thorough evaluations and identify opportunities to improve the safety, health, comfort, and efficiency of the home.Present recommendations clearly and confidently while helping customers make informed decisions.Promote Cooper's Green Club Membership (GCM) maintenance plans and membership benefits.Provide exceptional customer experiences that generate referrals, reviews, and long-term customer relationships.Technology & Continuous ImprovementUse ServiceTitan and other company software to document jobs, estimates, recommendations, and memberships accurately.Participate in coaching and development using Rilla AI call recording and review tools.Demonstrate a willingness to learn and apply the Service MVP methodology, including problem stack discovery, customer education, and solution presentation.Participate in ongoing technical and communication training.Operational & Safety ComplianceFollow all company procedures and safety protocols.Comply with all Colorado plumbing codes, regulations, and industry standards.Maintain a clean, organized, and fully stocked service vehicle.Complete service tickets and required documentation accurately and on time.Participate in the company on-call rotation, including evenings, weekends, and holidays as scheduled.Maintain a professional appearance and represent Cooper Heating & Cooling positively at all times.What You BringColorado Journeyman Plumber License or Master Plumber License requiredMinimum 6 years of residential plumbing experienceStrong diagnostic and troubleshooting skillsExperience with water heaters, tankless systems, sewer and drain systems, water quality products, and residential service plumbingExperience with boiler service, repair and installationValid driver's license with a clean driving recordStrong communication and customer service skillsAbility to explain technical information in a clear, customer-friendly mannerProfessional appearance and positive attitudeAbility to lift up to 75 pounds and work in various weather conditionsComfortable using mobile technology, ServiceTitan, and field service softwareWillingness to learn and embrace the Service MVP sales and service processOpenness to coaching and development through Rilla AIMust pass drug test and background checkCompensationPay Range:$25–$28 per hour plus uncapped performance incentives and commissionsTop performers earn $100,000–$130,000+ annually.BenefitsHealth InsuranceDental InsuranceVision InsuranceLife/AD&D InsuranceLong-Term Disability CoverageFSA Health Care and Dependent CareAdditional Benefits: Accident, Hospital, and Critical Illness Coverage401(k) with generous 3% company matchPaid Time Off (PTO)Paid HolidaysOngoing Technical and Leadership TrainingCompany VehicleCompany UniformsTeam events, community involvement, and a values-driven cultureJoin the Green TeamIf you're a licensed Journeyman or Master Plumber who takes pride in delivering exceptional service and wants to be part of a growing, innovative home services company, we'd love to meet you.Join Cooper Heating & Cooling and help shape the future of home services in Colorado.Application Deadline: Application Deadline: The anticipated application deadline is October 23 2026. Cooper Heating & Cooling may extend the application deadline based on business needs and will update this posting if the deadline is extended.